Senior Program Manager III, ACES L&D, Associate Experience

Amazon Inc.; Nashville, Northern (TN, KY); Hybrid; USD 104,000 - 155,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Job summary

Amazon.com Services LLC in Nashville, TN is seeking a Senior Program Manager to build scalable training and onboarding programs for UTR Associates within North America AMZL. You will scope projects, manage on-the-job learning content, implementation, and measurement across multiple modalities, owning the program lifecycle.

You will collaborate with SMEs and senior leaders, leverage existing content, select learning tools, and measure impact. Travel up to 10% may be required.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

• Lead your program's development to analyze needs, prioritize strategic roadmaps, then design and develop the programs, associated curriculum, and training materials to meet those needs.
• Build relationships and collaborate with cross-functional business partners at all levels, including SMEs and senior level leaders to uncover and support learning priorities.
• Partner with other Amazon and global AMZL training teams to leverage existing content and programs.
• Identify the tools and learning technology choices that will provide ways to cost effectively scale your programs and improve learning effectiveness and speed to mastery for AMZL Associates.
• Lead your program to measure, evaluate and report on the effectiveness and business impact of your learning program's and content.
• Drive innovation and break through improvements in your team’s training and leadership program design and development processes and practices.
• Partner effectively with the broader Support teams across AMZL to drive program consistency and effective use of your team’s content.
• Collaborate with other Program/Product managers, business integration managers and senior leaders to continuously improve connections across training programs and construct learning pathways that develop technical skills, leadership capabilities and career awareness across leadership levels.
• Manage the communication strategy for promoting and highlighting your priorities and the status with your curriculum development roadmaps.
• Manage the change management process to ensure the appropriate level of timely stakeholder cohesion and
• Proactively drive enhancements and continuous development of the training program; explore new learning solutions that support managers to accelerate developing their knowledge and leadership capabilities in pursuit of business outcomes and/or goals
• Up to 10% travel required.

Skills

Program management

Data-driven decisions

Executive reporting

Cross-functional collaboration

Education

Bachelor's degree in business, operations, HR, adult education, organizational development, instructional design or related field

Master's degree or MBA in related field

Tools

AI tools knowledge

Job description

Job ID: 10576373 | Amazon.com Services LLC

The Associate Training team within NA Learning and Development is looking a Senior Program Manager to build scalable training and onboarding programs for UTR Associates within North America Amazon Logistics (AMZL). This role requires scoping and creating project plans, planning and managing on-the-job learning programs including content, implementation, and measurement across multiple modalities and formats. A qualified candidate will have proven project management experience and will be able to own the life cycle of a program.

Key job responsibilities

• Lead your program's development to analyze needs, prioritize strategic roadmaps, then design and develop the programs, associated curriculum, and training materials to meet those needs.
• Build relationships and collaborate with cross-functional business partners at all levels, including subject matter experts (SMEs) and senior level leaders to uncover and support learning priorities.
• Partner with other Amazon and global AMZL training teams to leverage existing content and programs.
• Identify the tools and learning technology choices that will provide ways to cost effectively scale your programs and improve learning effectiveness and speed to mastery for AMZL Associates.
• Lead your program to measure, evaluate and report on the effectiveness and business impact of your learning program's and content.
• Drive innovation and break through improvements in your team’s training and leadership program design and development processes and practices.
• Partner effectively with the broader Support teams across AMZL to drive program consistency and effective use of your team’s content.
• Collaborate with other Program/Product managers, business integration managers and senior leaders to continuously improve connections across training programs and construct learning pathways that develop technical skills, leadership capabilities and career awareness across leadership levels.
• Manage the communication strategy for promoting and highlighting your priorities and the status with your curriculum development roadmaps.
• Manage the change management process to ensure the appropriate level of timely stakeholder cohesion and
• Proactively drive enhancements and continuous development of the training program; explore new learning solutions that support managers to accelerate developing their knowledge and leadership capabilities in pursuit of business outcomes and/or goals
• Up to 10% travel required.

A day in the life

Day to day activities include leading and attending conference calls, writing and presenting business papers, holding one-on-one status calls with partners, completing fact-finding and feedback collection sessions, and deep diving data, feedback, and other information to propose root-cause analyses and correlating solutions.

About the team

The Associate Training team within L&D focuses on developing, launching, and improving all training events that our UTR Associates will experience. We seek to prioritize the Associate experience and provide a world-class on-boarding and continuous development journey which promotes learning needs and drives our business goals forward.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSU). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually