Senior Learning Experience Strategist

Expedia Group; Seattle (WA); On-site; USD 112,000 - 157,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Seattle seeks an instructional design professional to join the AI Learning & Knowledge Enablement team. You will design, develop, and govern learning content, translating source material into learning strategies, storyboards, and build specifications for contributors and contractor teams.

You will establish standards, lead lifecycle management for your portfolio, collaborate with Platforms to translate technology decisions into operational impacts, and drive automation to

Qualifications

• Applied knowledge of adult learning theory and its use in determining what solution to build.
• Hands-on instructional design and course development experience.
• Sound judgment in evaluating content quality, prioritization, and business value.
• Systems thinking, with the ability to anticipate how content, tooling, and process decisions affect adjacent teams.
• Ability to execute clearly defined work and independently bring ambiguous requests to a focused solution.
• Experience organizing and maintaining content in systems such as GitHub and Confluence.
• Solid project management skills, including intake, triage, delegation, and plan maintenance.
• Experience evaluating content for AI readiness, including accuracy, source traceability, and machine usability.
• Ability to identify practical opportunities to use AI and automation to improve team workflows.
• Proficient stakeholder management, prioritization, negotiation, de-escalation, and leadership communication skills.
• Experience setting standards for others while continuing to contribute directly to deliverables.

Responsibilities

• Determine whether a performance gap requires a course, in-the-flow support, a knowledge solution, or no build at all.
• Establish standards, templates, and quality gates that enable contributors, subject matter experts, contractors, and AI-assisted authors to produce high-quality content.
• Design and develop courses directly while contributing across learning content, communications, digests, and knowledge operations.
• Lead intake, triage, delegation, project planning, and lifecycle management for an assigned portfolio of work.
• Translate source material into learning strategies, storyboards, and build specifications for contributors and contractor teams.
• Govern AI-assisted content for accuracy, currency, discoverability, source traceability, and safe use by AI systems and agents.
• Evaluate new learning and content tools, lead proof-of-concept efforts, and recommend investments when existing platforms do not meet business needs.
• Serve as the technical liaison with Platforms, translating technology decisions into operational impacts for both teams.
• Identify opportunities to automate the team's workflows and lead implementation of resulting efficiency improvements.
• Design scenario-based and in-the-flow practice experiences when they provide greater value than passive course content.
• Use performance signals and governed knowledge to set priorities and continuously improve solutions.

Skills

Adult learning theory

Instructional design

Content governance

Systems thinking

Project management

AI readiness

Stakeholder management

Tools

GitHub

Confluence

Job description

Expedia Group in Seattle seeks an instructional design professional to join the AI Learning & Knowledge Enablement team. You will design, develop, and govern learning content, translating source material into learning strategies, storyboards, and build specifications for contributors and contractor teams.

You will establish standards, lead lifecycle management for your portfolio, collaborate with Platforms to translate technology decisions into operational impacts, and drive automation to