Senior Learning Experience & AI Content Strategist

Expedia, Inc.; Seattle, Northern (WA, KY); Hybrid; USD 112,000 - 157,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking a Learning & Knowledge Enablement professional to help frontline teams learn, access performance support, and apply knowledge effectively across a global technology platform. You will design scenarios, govern AI-assisted content, and partner with Platforms to translate technology decisions into operational impact, driving efficiency and learning outcomes.

This role emphasizes adult learning, content quality, and collaboration across contributors, contractors, and

Qualifications

• Hands-on instructional design and course development experience.
• Experience applying adult learning theory.
• Ability to manage content standards and quality gates.
• Experience evaluating AI readiness and machine usability.
• Strong stakeholder management and communication skills.

Responsibilities

• Determine whether a performance gap requires a course, in-the-flow support, a knowledge solution, or no build at all.
• Establish standards, templates, and quality gates for contributors, subject matter experts, contractors, and AI-assisted authors to produce high-quality content.
• Design and develop courses directly while contributing across learning content, communications, digests, and knowledge operations.
• Lead intake, triage, delegation, project planning, and lifecycle management for an assigned portfolio of work.
• Translate source material into learning strategies, storyboards, and build specifications for contributors and contractor teams.
• Govern AI-assisted content for accuracy, currency, discoverability, source traceability, and safe use by AI systems and agents.
• Evaluate new learning and content tools, lead proof-of-concept efforts, and recommend investments when existing platforms do not meet business needs.
• Serve as the technical liaison with Platforms, translating technology decisions into operational impacts for both teams.
• Identify opportunities to automate the team’s workflows and lead implementation of resulting efficiency improvements.
• Design scenario-based and in-the-flow practice experiences when they provide greater value than passive course content.
• Use performance signals and governed knowledge to set priorities and continuously improve solutions.

Skills

Adult learning

Instructional design

Content governance

Project management

AI readiness evaluation

Stakeholder management

Content standards

Tools

GitHub

Confluence

Job description

Expedia Group is seeking a Learning & Knowledge Enablement professional to help frontline teams learn, access performance support, and apply knowledge effectively across a global technology platform. You will design scenarios, govern AI-assisted content, and partner with Platforms to translate technology decisions into operational impact, driving efficiency and learning outcomes.

This role emphasizes adult learning, content quality, and collaboration across contributors, contractors, and