Senior Leader, Life & Disability Claims

ISHE; Portland (OR); Hybrid; USD 73,000 - 109,000; Full time

Benefits offered by this job

Vacation & sick time

Parental leave

Medical coverage

401(k) match

Job summary

Sun Life U.S. is seeking a Senior Manager, Life & Disability Claims to lead the day-to-day operations of the Long Term Disability claims team. The role emphasizes client relations, risk management, and regulatory compliance while fostering a collaborative, high-performing work culture.

The position operates in a hybrid model with at least 2 days in office weekly. You will guide claims professionals, drive efficiency, and coordinate with partners to manage risks and deliver exceptional

Qualifications

• Minimum of 5 years progressively responsible disability claims experience.
• Demonstrated leadership qualities and ability to train and motivate employees.
• Excellent verbal communication and strong written communication skills.
• Solid negotiation skills and ability to manage conflict.

Responsibilities

• Lead and manage a team of disability claims professionals.
• Ensure operations comply with federal and state requirements.
• Develop and improve team plans and professional growth.
• Collaborate with internal/external partners on client blocks of business.
• Support and execute claim management initiatives and audits.
• Provide training and participate in client prospecting and implementations.

Skills

Disability claims experience

Leadership

Training & mentoring

Verbal communication

Written communication

Negotiation

Attention to detail

Time management

Technology literacy

Tools

MS Word

Excel

Email systems

Job description

Sun Life U.S. is seeking a Senior Manager, Life & Disability Claims to lead the day-to-day operations of the Long Term Disability claims team. The role emphasizes client relations, risk management, and regulatory compliance while fostering a collaborative, high-performing work culture.

The position operates in a hybrid model with at least 2 days in office weekly. You will guide claims professionals, drive efficiency, and coordinate with partners to manage risks and deliver exceptional