Senior Leader, Fiber & OSP Operations

Swoon; Houston (TX); On-site; USD 190,000 - 210,000; Full time

Job summary

Swoon is seeking an accomplished telecommunications operations leader to join a private-equity-backed fiber broadband company with ambitious plans to scale FTTH, SMB, and MDU growth across regions. You will oversee fiber construction, maintenance, dispatch, service installation, fiber locating, customer service, and billing to support rapid expansion.

The ideal candidate has 25+ years in fiber/telecom operations with 5+ years FTTH experience, strong leadership, and hands-on technical expertise.

Qualifications

• Bachelor's degree or equivalent required.
• 25+ years of fiber/telecommunications operations experience including 5+ years FTTH experience.
• PMP certification or similar preferred.
• Experience as an installation technician is desirable and helps relate to field technicians.
• Experience across FTTH, SMB, and MDU broadband business lines.
• Strong verbal and written communication and presentation skills.
• Strong management skills including navigating change, HR issues, stress, and coaching subordinates.

Responsibilities

• Ensure all projects are managed within allocated budget and timeline.
• Oversee and lead OSP Construction Management, including HDD and aerial construction, damage prevention, QA/QC, fiber pulling, splicing and testing, and construction redlines.
• Oversee and lead Field Operations, including installations across all business lines, dispatch operations, drop bury, and locating.
• Oversee and lead Call Center Operations, including Level 1 customer service and billing support.
• Manage and support an internal Growth Committee focused on identifying edge-out and expansion regions.
• Lead weekly internal Operations meetings, including presentation preparation.
• Coordinate with Procurement and Warehousing to ensure adequate inventory supports construction and installation operations.
• Track and manage KPIs across the Operations organization for internal management and executive reporting.
• Oversee and implement a training and development pipeline to support cross-training and upward mobility within the organization.
• Support and reinforce the company's safety program, including ongoing training and compliance with internal teams and external contractors.

Skills

FTTH experience

Telecom ops leadership

Budget management

Field operations

Dispatch management

Quality assurance

People leadership

Installation technician background

Education

Bachelor's degree or equivalent

PMP certification preferred

Job description

Swoon is seeking an accomplished telecommunications operations leader to join a private-equity-backed fiber broadband company with ambitious plans to scale FTTH, SMB, and MDU growth across regions. You will oversee fiber construction, maintenance, dispatch, service installation, fiber locating, customer service, and billing to support rapid expansion.

The ideal candidate has 25+ years in fiber/telecom operations with 5+ years FTTH experience, strong leadership, and hands-on technical expertise.