Sr Director, FTTH Field Operations

KBex Global; Virginia (MN); Hybrid; USD 120,000 - 150,000; Full time

Job summary

A leading telecommunications company is seeking a Senior Director, OSP Operations to oversee fiber installation and service activities. This role requires extensive leadership, operational management, and vendor oversight. The successful candidate will have over 10 years of experience in leadership roles and a strong background in financial operations. The position is remote but requires regular field visits, with a focus on compliance and performance optimization to support the growth of fiber deployments.

Qualifications

• 10+ years of leadership experience.
• 4+ years as a Director or higher.
• Ability to travel in the field for site visits ~30-50%.
• Experience managing multi-million dollar budgets.

Responsibilities

• Oversee all operational workflows related to fiber installations and service calls.
• Lead managers across multiple regions and drive alignment between teams.
• Manage vendors and ensure compliance with safety and governance standards.
• Regularly report to executive leadership and optimize processes for scaling.

Skills

Leadership experience

Telecom Field Tech / Field Engineer background

Financial Operations management

Vendor management

Experience with fiber-based ISP

Job description

Senior Director, OSP Operations

Our client is immediately hiring a Senior Director, OSP Operations to lead fiber‑to‑the‑home installation and service activities across multiple regions. This role focuses on building the operational structure, workforce capacity, and performance systems needed to support rapid growth in residential fiber deployments. This position is remote but in the field about 50% of the time; Preferred residence within the Northern Shenandoah or Central Virginia regions. Field travel may occur within a 65–250-mile radius on average.

Qualifications

• 10+ years of leadership experience
• 4+ years as a Director or higher
• Ability to travel in the field for site visits ~30-50%
• Early career experience as a Telecom Field Tech / Field Engineer
• Consistent upward career progression
• Financial Operations experience; Managing multi‑million dollar budgets, cost modeling, reports, forecasting and alike
• Strong experience managing multiple vendors
• Strong and recent experience with a fiber‑based ISP

Nice to Have

• Experience scaling installs by thousands per month
• Experience working for large companies

Day to Day

The Sr. Director of OSP Operations oversees all operational workflows related to fiber installations, service calls, and network repairs, ensuring they are completed on time and within scope. The Senior Director leads managers across multiple regions, drives alignment between Construction, Sales, IS, and Fiber Operations, and provides ongoing performance, financial, and KPI oversight. They actively manage vendors, allocate resources, and maintain strong compliance, safety, and governance standards. The role also requires regular reporting to executive leadership and continuous optimization of processes to support rapid scaling of monthly fiber installations.

Seniority Level

Director

Employment Type

Full‑time

Job Function

Other

Industries

Telecommunications