Senior Leader, End User Technology Engineering (Hybrid)

ADUSA Corporate Support; Chicago (IL); Hybrid; USD 151,000 - 227,000; Full time

Job summary

Ahold Delhaize USA is seeking a Senior Manager, End User Technology Engineering to lead a skilled team delivering world-class end-user devices and services across our corporate and retail environments. The role focuses on designing, implementing, and supporting modern compute platforms, ensuring security, compliance, and high availability, while partnering with vendors and internal teams.

This hybrid role requires strong leadership, strategic thinking, and a customer-focused mindset to drive

Qualifications

• Bachelor's degree in computer science or related field required.
• Minimum 5 years of relevant technology experience.
• Excellent written and verbal communication across the organization.
• Experience with IT service management and ITIL frameworks.
• High degree of discretion and confidentiality.

Responsibilities

• Lead a team of End User Technology engineers to maintain current, compliant environments.
• Manage end-user compute environments and tools (Intune, Defender, SCCM, JAMF, Citrix, Azure Virtual Desktop).
• Provide hands-on troubleshooting for end-user technologies.
• Develop staff through continuous initiatives and metrics review.
• Coordinate with vendors and IT service owners to deliver end-user solutions.
• Drive service improvements using data and customer feedback.

Skills

Leadership

Strategic thinking

Communication

Project management

Customer service

Team development

Problem solving

Adaptability

Data-driven decisions

Discretion/confidentiality

Education

Bachelor's degree in computer science or related field

Master's degree preferred

Tools

ServiceNow

Remote support tools

ITIL

Job description

Ahold Delhaize USA is seeking a Senior Manager, End User Technology Engineering to lead a skilled team delivering world-class end-user devices and services across our corporate and retail environments. The role focuses on designing, implementing, and supporting modern compute platforms, ensuring security, compliance, and high availability, while partnering with vendors and internal teams.

This hybrid role requires strong leadership, strategic thinking, and a customer-focused mindset to drive