Senior Manager, End User Tech Engineering (Hybrid)

ADUSA Corporate Support; Quincy (MA); Hybrid; USD 151,000 - 227,000; Full time

Job summary

Ahold Delhaize USA is seeking a Senior Manager, End User Technology Engineering to deliver world-class end-user technology solutions for corporate and retail associates across ADUSA. You will lead design, implementation, and support of end-user devices, keeping the environment current, secure, and available.

The role requires deep technical expertise, strong leadership, and excellent communication. You will manage a team, collaborate with service providers, and drive ITIL-aligned operations,

Qualifications

• Bachelor's degree in computer science, technical field and/or Business-related field.
• 5 or more years of equivalent experience in relevant job or field of technology.
• Excellent written and verbal communication skills; ability to communicate across the organization.
• Ability to plan, prioritize and drive issues, tasks, and deliverables from concept to closure.
• Experience with IT service management (ServiceNow), remote support tools, incident escalation, and ITIL or similar frameworks.
• High degree of discretion, professionalism, and commitment to confidentiality.

Responsibilities

• Lead a team of End User Technology engineers, keeping the end user technology environment current, compliant and able to meet the needs of Corporate and Retail users across ADUSA.
• Manage the end-user compute environment and the management tools required, including Windows and macOS devices and associated platforms.
• Provide technical depth and hands-on troubleshooting across end-user technologies.
• Leadership and team development; coordinate, conduct, and lead meetings to drive solutions.
• Coordinate with vendor partners, business users, IT programmers and IT Service owners regarding end user solutions.
• Drive ITIL-aligned service design, implementation, and continuous improvement for end-user services.

Skills

Leadership

Communication

Customer service

End user tech

Problem solving

Project management

Education

Bachelor's degree in CS/technical field/Business

Equivalent trainings/certifications/experience equivalency

Tools

ServiceNow

ITIL

Remote support tools

Windows/Mac devices management

Intune/Defender/Endpoint Manager

SCCM/JAMF/SysTrack/Zscaler

Citrix RemoteApps & VDI

Azure Virtual Desktop

Job description

Ahold Delhaize USA is seeking a Senior Manager, End User Technology Engineering to deliver world-class end-user technology solutions for corporate and retail associates across ADUSA. You will lead design, implementation, and support of end-user devices, keeping the environment current, secure, and available.

The role requires deep technical expertise, strong leadership, and excellent communication. You will manage a team, collaborate with service providers, and drive ITIL-aligned operations,