End-User Tech Engineering Leader (Hybrid)

Ahold Delhaize USA; Quincy (MA); Hybrid; USD 151,200 - 226,800; Full time

Job summary

Ahold Delhaize USA in Quincy, MA, is seeking a Senior Manager, End User Technology Engineering to lead a high-performing team delivering world-class end user solutions for corporate and retail associates. The role emphasizes service design, implementation, and support of end-user devices across the enterprise.

Ideal candidates bring deep technical expertise, outstanding communication, and proven leadership to drive operational excellence in a fast-paced environment while aligning with ITIL

Qualifications

• Bachelor's degree in computer science, technical field and/or Business-related field.
• Equivalent trainings/certifications/experience equivalency will be considered.
• 5 or more years of equivalent experience in relevant job or field of technology.
• Excellent written and verbal communication skills; ability to communicate across the organization.
• Ability to plan, prioritize and drive issues, tasks, and deliverables from concept to closure.
• Experience with IT service management (ServiceNow), remote support tools, incident escalation, and ITIL or similar frameworks.
• High degree of discretion, professionalism, and commitment to confidentiality.

Responsibilities

• Lead a team of End User Technology engineers, keeping the end user technology environment current and compliant.
• Oversee the end-user compute environment and management tools (Intune, Defender, Endpoint Manager, SCCM, JAMF, SysTrack, Zscaler).
• Provide hands-on troubleshooting across end-user technologies.
• Lead staff development and strong leadership within the team.
• Apply ITIL-based practices and proactive problem solving to improve services.
• Maintain exceptional customer service and a customer-centered mindset.

Skills

Team leadership

Communication skills

ITIL / ITSM

End user technologies

Vendor liaison

Education

Bachelor's degree in computer science, technical field and/or Business-related field

Equivalent trainings/certifications/experience equivalency

Tools

Microsoft Intune

Defender

Endpoint Manager

SCCM

JAMF

SysTrack

Zscaler

Citrix RemoteApps and VDI

Azure Virtual Desktop

Job description

Ahold Delhaize USA in Quincy, MA, is seeking a Senior Manager, End User Technology Engineering to lead a high-performing team delivering world-class end user solutions for corporate and retail associates. The role emphasizes service design, implementation, and support of end-user devices across the enterprise.

Ideal candidates bring deep technical expertise, outstanding communication, and proven leadership to drive operational excellence in a fast-paced environment while aligning with ITIL