Senior Leader, Customer Fulfillment & Logistics

Chosen Foods LLC.; San Diego (CA); On-site; USD 160,000 - 180,000; Full time

Job summary

Chosen Foods LLC. in San Diego, CA is seeking a Director of Customer Fulfillment & Logistics to own end-to-end fulfillment and distribution performance.

You will partner with Sales, QA, Finance, Marketing, and IBP to deliver safe, efficient, and cost-effective products to customers while meeting service commitments. The role leads cross-functional teams across fulfillment, transportation, and warehouse operations, driving continuous improvement, budgeting, and strategic supplier relationships.

Qualifications

• Bachelor’s degree in Supply Chain, Operations Management, Engineering, or Business; advanced degree (MBA or MS in Supply Chain) preferred.
• 10+ years in logistics within the CPG industry, including 5+ years leading multi-site 3PL warehouse and transportation operations.
• Proven leadership experience within logistics, fulfillment, distribution, transportation, warehousing, or broader supply chain environments of significant scale and complexity.
• Skilled in mid-tier ERP systems, WMS/TMS platforms; experienced with EDI (SPS/TrueCommerce) integrations and data visualization tools like Power BI. Strong working knowledge of Excel and.
• Certifications: Preferred certifications include APICS CSCP/CPIM, CLTD, or PMP.
• Strong financial acumen with experience managing budgets, productivity initiatives, and cost-reduction programs.
• Strategic thinker with strong financial acumen, effective negotiator, cross-functional collaborator, and a proven leader in driving change and continuous improvement.

Responsibilities

• Lead the company's customer fulfillment strategy and execution to consistently achieve service commitments across customers, channels, and distribution partners.
• Own performance against OTIF, fill rate, retailer scorecards, and other customer service KPIs.
• Establish processes and accountability mechanisms that improve order execution, responsiveness, and customer satisfaction.
• Serve as the senior supply chain representative for strategic customer supply chain relationships and service reviews.
• Lead resolution of service failures, customer escalations, and fulfillment risks while implementing corrective actions to prevent recurrence.
• Develop capabilities and reporting that increase visibility to service performance and support proactive decision-making.
• Direct transportation, and third-party logistics operations across the distribution network.
• Develop and execute logistics strategies that support growth, improve service levels, and enhance operational efficiency.
• Lead strategic relationships with warehouse providers, transportation partners, and third-party logistics providers.
• Establish governance processes, performance expectations, and accountability measures for logistics partners.
• Evaluate network design, transportation models, distribution strategies, and operational capabilities to ensure scalability and long-term effectiveness.
• Lead efforts to improve operational reliability, reduce disruptions, and strengthen execution across the fulfillment network.
• Own logistics and fulfillment financial performance, including budget development, forecasting, cost management, and productivity improvement initiatives.
• Establish and maintain visibility into logistics cost-to-serve across customers, channels, and distribution networks.
• Deliver annual savings and productivity objectives through transportation optimization, warehouse performance improvements, process enhancements, and strategic sourcing initiatives.
• Evaluate and quantify the financial impact of service disruptions, inventory imbalances, transportation challenges, customer compliance deductions, and operational inefficiencies.
• Identify opportunities to improve profitability while maintaining customer service commitments and operational performance.
• Support long-range planning and investment decisions through financial analysis and business case development.
• Partner with IBP, Supply Planning, Sales, and Finance to align execution with business plans.
• Provide leadership regarding fulfillment capacity, network capacity/constraints, and service risks including owning broker and consolidator relationships.
• Ensure inventory is effectively deployed across the distribution network to support customer service objectives.
• Establish and govern inventory control processes that ensure inventory accuracy, cycle count compliance, financial integrity, and audit readiness across the distribution network.
• Collaborate with Quality Assurance to maintain robust traceability, retain management, recall execution readiness, and product disposition processes that support regulatory compliance and business continuity.
• Support new customer launches, network expansions, and strategic growth initiatives.
• Lead, coach, and develop a high-performing team focused on customer service, operational excellence, accountability, and continuous improvement.
• Establish organizational structure, talent strategies, and succession plans that support future business growth.
• Create clear performance expectations and develop leaders capable of managing increasing levels of responsibility.
• Foster a culture of collaboration, data-driven decision-making, and customer focus.
• Champion continuous improvement initiatives that enhance service, efficiency, and organizational effectiveness.
• Lead the evaluation and implementation of systems, tools, and technologies that improve fulfillment capabilities and operational visibility.

Skills

Strategic leadership

Financial acumen

Cross-functional collaboration

Communication

Change management

Education

Bachelor’s degree in Supply Chain/Operations/Engineering/Business; MBA/MS preferred

Tools

ERP systems

WMS/TMS platforms

EDI integrations

Power BI

Excel

Job description

Chosen Foods LLC. in San Diego, CA is seeking a Director of Customer Fulfillment & Logistics to own end-to-end fulfillment and distribution performance.

You will partner with Sales, QA, Finance, Marketing, and IBP to deliver safe, efficient, and cost-effective products to customers while meeting service commitments. The role leads cross-functional teams across fulfillment, transportation, and warehouse operations, driving continuous improvement, budgeting, and strategic supplier relationships.