Senior Leader, Community Living Programs

Chimes; Fairfax (VA); On-site; USD 51,000 - 85,000; Full time

Job summary

Chimes is seeking a Community Living Division Manager to lead residential programs, ensuring high-quality, person-centered services and regulatory compliance. You will supervise Residential Managers, oversee operations and budgets, advance QA, and advocate for individuals served.

This role requires strong leadership, collaboration with executives, and a commitment to staff development and community engagement.

Responsibilities

• Provide direct supervision, coaching, mentoring, and performance support to Residential Managers.
• Collaborate with the Director of Community Living to assess supervisory effectiveness and staff development.
• Conduct regular supervisory meetings to review service delivery, staffing, quality outcomes, and case management.
• Serve as a transformational leader promoting person-centered practices and organizational values.
• Oversee daily operations of residential programs ensuring compliance with policies, licensing, and regulations.
• Review timekeeping, staffing, overtime, budget reports, and other operational docs.
• Develop and monitor corrective action plans from QA reviews, inspections, and audits.
• Conduct site visits and environmental assessments for safe, healthy living environments.
• Monitor program budgets and resource utilization for fiscal responsibility.
• Establish accountability systems for petty cash, resident funds, and vehicle use.
• Conduct QA reviews and recommend improvements to program performance.
• Review incident reports and ensure appropriate follow-up and reporting.
• Monitor communication systems and procedures across programs.
• Track performance metrics for residential services and outcomes.
• Collaborate with other managers to address challenges and drive improvements.
• Facilitate ISPs, planning meetings, reviews, and specialized support meetings.
• Oversee quarterly reports and other required documentation.
• Coordinate admissions, transfers, discharges, assessments, and intake processes.
• Advocate for individuals by promoting access to community resources and services.
• Coordinate behavioral consultations and support development of behavior plans.
• Modify service plans as needs change and ensure health-related objectives are met.
• Ensure staff receive training and competency-based instruction per regulatory requirements.
• Support professional development and onboarding for staff.
• Provide training in person-centered planning, Mandt, CPR/First Aid, and Human Rights.
• Participate in hiring, interviewing, and retention of staff.
• Support staff in conflict resolution and performance improvement.
• Develop relationships with individuals served, families, guardians, community partners, and regulators.
• Provide program tours and respond to inquiries from stakeholders.
• Attend staff, administrative, and interdisciplinary meetings.
• Participate in on-call rotation and address emergencies outside business hours.
• Provide hands-on support and coaching to staff to ensure quality services.
• Utilize technology and data systems to perform duties efficiently.
• Perform additional duties and special projects as assigned.

Job description

Chimes is seeking a Community Living Division Manager to lead residential programs, ensuring high-quality, person-centered services and regulatory compliance. You will supervise Residential Managers, oversee operations and budgets, advance QA, and advocate for individuals served.

This role requires strong leadership, collaboration with executives, and a commitment to staff development and community engagement.