Division Manager

Chimes; Virginia (MN); On-site; USD 77,000 - 94,000; Full time

Job summary

Chimes seeks a Community Living Division Manager to lead residential programs, ensuring high-quality, person-centered services and regulatory compliance. You will supervise Residential Managers, collaborate with senior leadership, and drive QA initiatives while maintaining fiscal discipline and strong stakeholder relations.

The role emphasizes advocacy, admissions processes, ISPs, and staff training, with on-call responsibilities and opportunities to contribute to organizational excellence.

Responsibilities

• Provide direct supervision, coaching, mentoring, and performance support to Residential Managers.
• Collaborate with the Director of Community Living to assess supervisory effectiveness and staff development.
• Conduct regular supervisory meetings with Residential Managers to review service delivery, staffing, quality outcomes, and case management.
• Promote person-centered practices, servant leadership, and organizational values as a transformational leader.
• Oversee daily operations of residential programs ensuring compliance with policies, licensing, accreditation standards, and regulations.
• Review timekeeping, staffing reports, overtime, budgets, and other operational documents.
• Develop, implement, and monitor corrective action plans from QA reviews, inspections, and audits.
• Conduct site visits and environmental assessments to ensure safe, healthy living environments.
• Monitor budgets and resource utilization to maintain fiscal responsibility.
• Establish accountability systems for petty cash, resident funds, vehicle usage, and other resources.
• Conduct QA reviews and provide recommendations to improve performance and outcomes.
• Monitor incident reports and ensure appropriate follow-up and reporting.
• Coordinate ISPs, admissions, transfers, discharges, assessments, and intake processes.
• Advocate for individuals served and coordinate access to community resources and services.
• Provide behavioral consultation and support behavior plans implementation.
• Ensure service plans are updated to changing needs and goals.
• Ensure medical and health objectives are completed per service plans.
• Ensure staff receive required training and competency-based instruction.
• Assist with hiring, onboarding, and retention for Residential Managers and staff.
• Support staff in conflict resolution and performance improvement in collaboration with HR.
• Develop and maintain positive relationships with individuals served, families, and community partners.
• Attend meetings and act as liaison among families, service providers, and organizations.
• Participate in on-call rotation and provide hands-on support outside regular hours.
• Perform additional duties and special projects to support agency goals.

Job description

The Community Living Division Manager provides leadership, oversight, and support to residential programs, ensuring the delivery of high-quality, person-centered services that promote meaningful outcomes for individuals served. This position is responsible for maintaining compliance with regulatory requirements, advancing quality assurance initiatives, supporting workforce development, and fostering a culture of collaboration, accountability, and excellence.

Leadership & Program Oversight

• Provide direct supervision, coaching, mentoring, and performance support to Residential Managers, promoting professional growth and leadership development.
• Collaborate with the Director of Community Living to assess supervisory effectiveness, identify staff development opportunities, and strengthen program operations.
• Conduct regular supervisory meetings with Residential Managers to review service delivery, environmental concerns, staffing needs, quality assurance outcomes, and case management matters.
• Serve as a positive transformational leader and role model, promoting person-centered practices, servant leadership, and organizational values.

Operations & Compliance

• Oversee the daily operations of assigned residential programs, ensuring compliance with agency policies, licensing requirements, accreditation standards, and applicable regulations.
• Review and approve timekeeping records, staffing reports, overtime requests, budget reports, and other operational documentation.
• Develop, implement, and monitor corrective action plans resulting from quality assurance reviews, licensing inspections, and regulatory audits.
• Conduct regular site visits and environmental assessments to ensure safe, healthy, and well-maintained living environments.
• Monitor program budgets and resource utilization, maintaining fiscal responsibility and operational efficiency.
• Establish accountability systems for petty cash, resident funds, vehicle usage, and other program resources.

Quality Assurance & Service Excellence

• Conduct quality assurance reviews and provide recommendations to enhance program performance and service outcomes.
• Review incident reports, conduct internal investigations as necessary, and ensure appropriate follow-up and reporting.
• Monitor the effectiveness of communication systems and operational procedures across assigned programs.
• Track and report performance metrics related to residential services and quality outcomes.
• Collaborate with other Division Managers and agency leaders to address systemic challenges and implement continuous improvement initiatives.

Person-Centered Services & Advocacy

• Ensure the implementation, monitoring, and ongoing review of Individual Support Plans (ISPs), including participation in planning meetings, interim reviews, and specialized support meetings.
• Oversee the completion and distribution of quarterly reports and other required documentation.
• Facilitate admissions, transfers, discharges, assessments, and intake processes.
• Advocate for individuals served by promoting access to community resources, benefits, services, and meaningful opportunities.
• Coordinate behavioral consultation services and support the development and implementation of behavior support plans.
• Modify service plans as needed to address changing individual needs and goals.
• Ensure medical and health-related objectives are completed in accordance with service plans.

Staff Development & Training

• Ensure staff receive required training and competency-based instruction in accordance with regulatory and agency requirements.
• Assess ongoing training needs and support professional development for both Residential Managers and Direct Support Professionals.
• Provide training and coaching in person-centered planning, Mandt, CPR/First Aid, Human Rights, and other agency-designated topics.
• Contribute to hiring, interviewing, onboarding, and retention efforts for Residential Managers and other staff.
• Support staff in conflict resolution, performance improvement, and professional accountability in collaboration with Human Resources.

Stakeholder Relations

• Develop and maintain positive relationships with individuals served, families, guardians, community partners, referral sources, regulatory agencies, and interdisciplinary team members.
• Provide program tours and respond promptly to inquiries from internal and external stakeholders.
• Serve as a liaison among families, service providers, professional staff, and community organizations to ensure coordinated support and service delivery.
• Attend staff meetings, administrative meetings, and interdisciplinary team meetings as required.

On-Call & Direct Support Responsibilities

• Participate in the agency's on-call rotation and remain available to address emergencies, staffing concerns, crisis situations, and medical needs outside regular business hours.
• Provide hands-on support, guidance, and coaching to Residential Managers and direct support staff as needed to ensure continuity and quality of services.

Additional Responsibilities

• Utilize technology and data management systems to perform job functions efficiently and effectively.
• Perform additional duties, responsibilities, and special projects as assigned to support agency goals and strategic initiatives.

Salary: $85,000 annually

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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