Senior TPM: AI-Driven Infra & Reliability Leader

WebHosting; Austin (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Cloudflare is seeking a highly skilled Technical Program Manager to lead multi-quarter initiatives within the Performance and Infrastructure organization. You will align Product, Engineering, Capacity Planning, Finance, and Reliability to drive a unified strategy from conception through execution.

The role requires strong leadership, risk management, and excellent communication across time zones, with a focus on reliability, observability, and AI-powered automation to improve productivity and

Qualifications

• BS+ in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• 5+ years of technical program management experience, preferably in infrastructure, reliability, performance, data platforms, distributed systems, or large-scale engineering environments.
• Strong technical fluency with infrastructure systems, telemetry/observability, reliability practices (SLO/SLIs), capacity planning, data pipelines, traffic management, progressive rollouts, or blast-radius reduction.
• Proven experience partnering with Product and Engineering to clarify vision, represent internal customer workflows, define use cases, prioritize requirements, and measure success.
• Ability to create realistic project plans, manage dependencies, and oversee execution to meet commitments and deliver with predictability.
• Excellent communication skills, with the ability to tailor technical complexity for diverse audiences, from engineering teams to executive leadership.
• Experience working across multiple time zones and multiple cross-functional teams.
• Fluent with Confluence, Jira, dashboards, and project planning tools.
• Hands-on experience or a strong competency in leveraging AI productivity tools and development platforms to automate routine program administration, with rigorous human-in-the-loop review of AI output

Responsibilities

• Lead portfolio planning for foundational infrastructure initiatives, including program planning, execution cadence and leadership reporting.
• Drive unified strategy from concept through successful execution with Product, Engineering, Capacity Planning, Finance and Reliability.
• Gather requirements, define deliverables, report progress, manage risks and dependencies.
• Coordinate readiness reviews, go/no-go decisions, and safe production resilience tests.
• Maintain roadmaps, dashboards, runbooks, and stakeholder alignment across time zones.
• Represent internal technical users and integrate their workflows into program planning.

Skills

Confluence

Jira

Observability

SLO/SLI

Capacity planning

Data pipelines

AI productivity tools

Communication

Cross-functional collaboration

Education

BS in Computer Science or related field

Tools

Confluence

Jira

Dashboards

Project planning tools

Job description

Cloudflare is seeking a highly skilled Technical Program Manager to lead multi-quarter initiatives within the Performance and Infrastructure organization. You will align Product, Engineering, Capacity Planning, Finance, and Reliability to drive a unified strategy from conception through execution.

The role requires strong leadership, risk management, and excellent communication across time zones, with a focus on reliability, observability, and AI-powered automation to improve productivity and