Senior Lead, Production Software Support

Quest Oracle Community

Chicago, Northern (IL, KY)

Hybrid

USD 96,000 - 162,000

Full time

5 days ago

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Job summary

Northern Trust in the United States seeks a Senior Lead, Software Support to join the global Accounting and Fund Administration Production Assurance team. You will provide senior level production support for critical applications, ensuring system stability and SLA adherence across regions.

This role emphasizes ITIL processes, incident management and continuous improvement. The ideal candidate has deep experience with mainframe and distributed data platforms, ETL, SQL/Oracle, DevOps practices and

Qualifications

Strong experience in application production support across mainframe, distributed and data platforms.
Excellent knowledge of ITIL processes, incident/change management and ticket workflows.
Experience using ServiceNow for incident, problem and change management activities.
Practical knowledge of DataStage, ETL job support, investigation and remediation.
Working knowledge of SQL/Oracle/MS SQL Server and troubleshooting database issues.
Experience with Linux and Windows server environments, including scripting and operations.

Responsibilities

Provide senior level production support for critical Accounting and Fund Administration applications.
Investigate, analyze and resolve complex production incidents, coordinating with multiple teams.
Act as SME for application support and guide team members and stakeholders.
Evaluate processes and tools to improve resilience and efficiency.
Contribute to strategic direction for production support capabilities.
Oversee defect remediation, scheduling changes and service improvements.