Senior Lead Product Manager – Service Operations (Remote)

Humana; Oklahoma City (OK); À distance; USD 126 000 - 174 000; Plein temps

Avantages offerts par ce poste

Bonus eligible

Remote-friendly

Résumé du poste

Humana is seeking a senior product leader for Service Operations, owning portfolio across Incident, Major Incident, Problem, and Knowledge Management. You will write user stories, define requirements, manage backlogs, and guide delivery across products, platforms, and cross-functional teams.

You will collaborate with engineering, operations, security, and risk to translate needs into scalable platform capabilities, drive ServiceNow enhancements, and measure outcomes such as incident reduction

Qualifications

• Bachelor's degree in IT, CS, Engineering, Business Admin, MIS, or related field.
• 12+ years of experience in product management, ITSM product ownership, or enterprise IT platform leadership.
• Demonstrated experience as Product Owner/PM with strategy, roadmap, backlog ownership, requirements, and delivery.
• Deep ServiceNow product experience, including platform strategy, workflow design, integrations, upgrades, and lifecycle management.
• Experience leading products within Incident, Major Incident, Problem, or Knowledge Management.
• Experience influencing senior stakeholders and leading cross-functional teams in a matrixed organization.

Responsabilités

• Own the Service Operations product portfolio spanning Incident Management, Major Incident Management, Problem Management, and Knowledge Management.
• Drive ServiceNow platform enhancements and integrations across the portfolio.
• Lead backlog and feature definition, including writing user stories, acceptance criteria, and process requirements.
• Align product with business priorities, user needs, and operational risks.
• Evaluate and enable generative AI, agentic AI, automation, virtual agents, and intelligent workflows.
• Partner with engineering, operations, security, risk, audit, and business stakeholders.
• Establish success measures and reporting for incident reduction, resolution performance, and knowledge effectiveness.
• Lead products from discovery and MVP through enterprise launch and lifecycle management.
• Influence senior stakeholders with data-driven narratives and measurable outcomes.

Connaissances

Product ownership

Product management

Stakeholder influence

Backlog management

User stories

Agile methodologies

Communication

Leadership

Formation

Bachelor's degree

Outils

ServiceNow

Description du poste

Humana is seeking a senior product leader for Service Operations, owning portfolio across Incident, Major Incident, Problem, and Knowledge Management. You will write user stories, define requirements, manage backlogs, and guide delivery across products, platforms, and cross-functional teams.

You will collaborate with engineering, operations, security, and risk to translate needs into scalable platform capabilities, drive ServiceNow enhancements, and measure outcomes such as incident reduction