Senior Lead Product Manager — Remote Service Operations Leader

Humana Inc; Atlanta (GA); À distance; USD 140 000 - 220 000; Plein temps

Résumé du poste

Humana Inc. is seeking a senior product leader to own and drive the Service Operations product portfolio, spanning Incident, Major Incident, Problem, and Knowledge Management.

You will partner with engineering, operations, and business stakeholders to design solutions and guide delivery across products and platforms, enabling proactive AI-driven support and self-service adoption. You will translate strategy into measurable outcomes, writing user stories and acceptance criteria, prioritizing

Qualifications

• Hands-on product ownership and leadership across cross-functional teams
• Experience writing user stories and acceptance criteria, backlog prioritization

Responsabilités

• Own the Service Operations product portfolio including Incident, Major Incident, Problem, and Knowledge Management.
• Drive ServiceNow platform enhancements, integrations, upgrades, and capabilities across the portfolio.
• Lead backlog and feature definition with clear user stories and business outcomes for engineering and platform teams.

Description du poste

Humana Inc. is seeking a senior product leader to own and drive the Service Operations product portfolio, spanning Incident, Major Incident, Problem, and Knowledge Management.

You will partner with engineering, operations, and business stakeholders to design solutions and guide delivery across products and platforms, enabling proactive AI-driven support and self-service adoption. You will translate strategy into measurable outcomes, writing user stories and acceptance criteria, prioritizing