Senior Lead PM, Implementations: Healthcare Data & AI

ConcertAI; Harmonville (PA); On-site; USD 110,000 - 170,000; Full time

Job summary

ConcertAI seeks a Senior Lead Project Manager, Implementations to own onboarding and full lifecycle delivery of Data Aggregation and Analytics solutions from initiation to go-live. You will coordinate cross-functional teams, vendors, and customer stakeholders, ensuring on-time delivery, scope alignment, and governance adherence.

The role requires a bachelor’s degree and 10+ years in enterprise software/healthcare implementations, with strong communication and executive engagement skills.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Information Systems, Engineering, Analytics, or related field.
• 10+ years of experience managing enterprise software, healthcare technology, data integration, or analytics implementations.
• Ideal candidate has 5 years in healthcare.
• Experience leading customer-facing projects involving multiple stakeholders and third-party vendors.
• Strong project management, organizational, and stakeholder management skills.
• Demonstrated ability to manage multiple concurrent projects and competing priorities.
• Excellent communication, presentation, facilitation, and executive engagement skills.
• Experience with project management tools such as Smartsheet, Jira, Microsoft Project, or similar platforms.

Responsibilities

• Serve as the primary customer-facing leader throughout implementation.
• Establish trusted relationships with business, operational, compliance, and technical stakeholders.
• Lead implementation kickoff meetings, governance reviews, executive steering meetings, and status updates.
• Manage customer expectations regarding scope, timeline, dependencies, and deliverables.
• Act as the primary escalation point for implementation-related issues.
• Develop and maintain detailed implementation plans, timelines, milestones, and dependencies.
• Drive execution of customer onboarding projects from initiation through hypercare.
• Coordinate activities across Product, Engineering, Data Operations, Compliance, QA, and Customer Success teams.
• Monitor project health and proactively address risks, issues, and roadblocks.
• Maintain implementation governance standards and project management best practices.
• Ensure implementations remain aligned to contractual scope and approved requirements.
• Manage scope changes and facilitate formal change request processes.
• Identify and mitigate scope creep risks.
• Maintain project assumptions, decisions, risks, issues, and dependency logs.
• Provide impact assessments for requested changes.
• Lead onboarding and coordination activities with specialty pharmacies, distributors, hubs, data providers, and other third-party partners.
• Manage vendor timelines, deliverables, dependencies, and testing activities.
• Facilitate resolution of data acquisition and integration challenges.
• Oversee implementation readiness and testing governance.
• Coordinate internal QA, system testing, integration testing, and UAT.
• Ensure testing milestones and defect resolution targets are achieved.
• Lead go-live readiness reviews and deployment planning activities.
• Coordinate production launch activities with customers and internal stakeholders.
• Monitor implementation success metrics and customer adoption.
• Facilitate transition to Customer Success and ongoing Operations teams.
• Ensure successful completion of implementation objectives and project closure activities.

Skills

Project management

Stakeholder management

Communication

Executive engagement

Vendor coordination

Risk management

Cross-functional leadership

Go-live planning

QA/UAT oversight

Multistakeholder leadership

Education

Bachelor's degree

Tools

Smartsheet

Jira

Microsoft Project

Job description

ConcertAI seeks a Senior Lead Project Manager, Implementations to own onboarding and full lifecycle delivery of Data Aggregation and Analytics solutions from initiation to go-live. You will coordinate cross-functional teams, vendors, and customer stakeholders, ensuring on-time delivery, scope alignment, and governance adherence.

The role requires a bachelor’s degree and 10+ years in enterprise software/healthcare implementations, with strong communication and executive engagement skills.