Senior Lead, Patient Registration & Access (Denver)

Radiology Imaging Associates / Invision Sally Jobe; Englewood, Northern (CO, KY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Term life insurance, AD&D, and EAP

Long Term Disability

Generous Paid Time Off

Paid holidays

Voluntary income protection options

Job summary

Invision Sally Jobe (ISJ) in Denver, CO is seeking a Senior Lead in Patient Access and Registration. This full-time position is based at multiple South Denver metro facilities with local candidates preferred.

You will oversee front-office operations, registrations, scheduling, and audits across sites, mentor staff, ensure policy compliance, and coordinate with radiology teams to deliver timely patient service.

Qualifications

• Clerical experience in a healthcare setting required
• Previous leadership role required
• Advanced medical terminology required
• Extensive insurance knowledge required
• Intermediate computer skills including Word and Excel
• Excellent organizational skills and ability to multitask in a high-volume environment

Responsibilities

• Serve as a subject matter expert for all aspects of patient registration, patient scheduling, and indexing
• Coordinate daily assignments and workflow of front office at multiple locations, which includes ensuring proper staffing levels each day in the event of a call out or scheduled time off
• Implement and monitor policies and procedures are followed
• Identify gaps in knowledge of Registration staff members and partner with the Trainer to provide proper training
• Communicate with other Invision Sally Jobe locations and physician offices regarding concerns
• Attend miscellaneous meetings as needed
• May assist Site Manager with projects/issues that arise pertinent to the front-end operations
• Assist as a Registrar as needed
• Perform monthly audits on staff at assigned sites
• Monitor scheduling corrections work queue and engage Registrar attention when necessary
• Greet and welcome patients and visitors in a professional manner
• Handle urgent matters in a time sensitive situation which includes but not limited to obtain correct orders; obtain and update patient health information for each visit; verify insurance information and work with the preauthorization department to obtain prior authorization; collect payments and co-pays when applicable; work with referring offices and Radiologists when needed
• Communicate effectively and professionally with Radiologists
• Provide Royal RIS Registration training in detail to all new hires involving patient demographics, patient details, insurance verification and preauthorization to understand all aspects of the patient registration process including site specific processes
• Perform additional administrative/clerical duties as required
• Schedule Radiology exams at all Invision Sally Jobe clinic sites for all modalities
• Use critical thinking skills, make judgment calls, and engage with the radiologist, nurse, or technologist when necessary

Skills

Clerical experience

Leadership

Medical terminology

Insurance knowledge

MS Word & Excel

Customer service

Multitasking

Communication skills

Time management

Confidentiality

Teamwork

CPR/BLS

Education

High School Diploma or GED

Job description

Invision Sally Jobe (ISJ) in Denver, CO is seeking a Senior Lead in Patient Access and Registration. This full-time position is based at multiple South Denver metro facilities with local candidates preferred.

You will oversee front-office operations, registrations, scheduling, and audits across sites, mentor staff, ensure policy compliance, and coordinate with radiology teams to deliver timely patient service.