Senior Lead Patient Support Services

RIA; Issaquah (WA, CO); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Term life insurance, AD&D, and EAP

Long Term Disability

Generous Paid Time Off

Paid holidays

Voluntary income protection options

Profit-sharing 401(k)

Tuition reimbursement

Job summary

Invision Sally Jobe (ISJ) seeks a Senior Lead for patient access and registration to supervise front-office operations across multiple Denver facilities. This full-time role reports to the Manager, Patient Access and Registration and requires local candidates.

The position emphasizes leadership, accuracy in registration, insurance verification, and coordination with radiology staff. A strong background in healthcare clerical work, CPR/BLS, and superb customer service is essential.

Qualifications

• Healthcare clerical experience required.
• Previous leadership role required.
• Advanced medical terminology required.
• Extensive insurance knowledge required.
• Intermediate computer skills including Word and Excel.
• Excellent organizational skills and ability to multitask in a high-volume environment.
• Decision making experience.
• Exceptional customer service and ability to maintain a positive environment.
• Effective prioritization skills and ability to manage time independently.
• Detail oriented and dependable.
• Ability to work well with others and maintain confidentiality.
• Excellent verbal and written communications skills.
• Must be able to multi-task in a fast-paced environment.
• Strong relationship-building and diplomacy skills.
• Willingness to work at various locations/shifts and have reliable transportation.
• Ability to work in a production-driven environment.
• CPR/BLS certification required.
• Experience as an admissions/registration representative in healthcare preferred.

Responsibilities

• Serve as a subject matter expert for patient registration, scheduling, and indexing.
• Coordinate daily front-office workflow across multiple locations and staffing.
• Implement and monitor policies and procedures.
• Identify gaps and provide training with Trainers.
• Communicate with ISJ locations and physician offices.
• Attend meetings and assist Site Manager on projects.
• Assist as a Registrar when needed.
• Perform monthly staff audits at assigned sites.
• Monitor scheduling corrections and engage Registrars as needed.
• Greet patients and visitors professionally.
• Handle urgent matters: verify insurance, obtain preauthorization, collect payments.
• Communicate effectively with Radiologists.
• Provide Royal RIS Registration training to new hires.
• Execute additional clerical duties and schedule Radiology exams.
• Use critical thinking, make judgments with radiologist/nurse/technologist.
• Make outbound calls as needed; manage multiple priorities.
• Maintain courteous interactions and minimize wait times.
• Ensure productivity standards set by the department.
• Interact with staff and patients professionally.

Skills

Leadership

Medical terminology

Insurance knowledge

Organizational skills

Multitasking

Customer service

Confidentiality

CPR/BLS certification

Verbal & written communication

Decision making

Time management

Team collaboration

Attention to detail

Education

High School Diploma or GED

Tools

Word

Excel

Job description

Senior Lead | Denver, CO
Reports to Manager, Patient Access and Registration
Employment Type: Full Time. This position is 100% based in various facilities in the South Denver Metro Area. Local candidates only.Invision Sally Jobe (ISJ) is a network of imaging centers built and managed through a partnership between Radiology Imaging Associates and HealthOne. Our imaging centers are conveniently located throughout the South Denver area and offer a variety of exams using state of the art equipment. Our services include MRI, CT, digital mammography, ultrasound, pain management, DXA, X-Ray, and image guided biopsies. Our mission is to improve the health of patients in the communities we serve by proving them with the highest quality imaging and associated medical care.

Job Responsibilities

• Serve as a subject matter expert for all aspects of patient registration, patient scheduling, and indexing
• Coordinate daily assignments and workflow of front office at multiple locations, which includes ensuring proper staffing levels each day in the event of a call out or scheduled time off.
• Implement and monitor policies and procedures are followed.
• Identify gaps in knowledge of Registration staff members and partner with the Trainer to provide proper training.
• Communicate with other Invision Sally Jobe locations and physician offices regarding concerns.
• Attend miscellaneous meetings as needed.
• May assist Site Manager with projects/issues that arise pertinent to the front-end operations.
• Assist as a Registrar as needed.
• Perform monthly audits on staff at assigned sites.
• Monitor scheduling corrections work queue and engage Registrar attention when necessary.
• Greet and welcome patients and visitors in a professional manner.
• Handle urgent matters in a time sensitive situation which includes but not limited to obtain correct orders; obtain and update patient health information for each visit; verify insurance information and work with the preauthorization department to obtain prior authorization; collect payments and co-pays when applicable; work with referring offices and Radiologists when needed.
• Communicate effectively and professionally with Radiologists.
• Provide Royal RIS Registration training in detail to all new hires involving patient demographics, patient details, insurance verification and preauthorization to understand all aspects of the patient registration process including site specific processes.
• Perform additional administrative/clerical duties as required.
• Schedule Radiology exams at all Invision Sally Jobe clinic sites for all modalities.
• Use critical thinking skills, make judgment calls, and engage with the radiologist, nurse, or technologist when necessary.
• Make outbound calls when appropriate based on the needs of departments and patients.
• Ability to communicate effectively with others, manage multiple priorities and tasks, to maintain attention to detail.
• Interacts with office staff and patients, in a courteous and professional manner, with a focus on keeping wait times and delays at a minimum.
• Ensure productivity standards are met as set by the department.

Other Responsibilities

• May assist Patient Access Manager with employee feedback, performance reviews, payroll, scheduling, and PTO coordination
• Assist Trainer in training new employees at site and identifying gaps in knowledge of staff members
• Is a main contact to answer questions and concerns
• On-call program participation

Experience/Skill Requirements

• Clerical experience in a healthcare setting required
• Previous leadership role required
• Advanced medical terminology required
• Extensive insurance knowledge required
• Intermediate computer skills including Word and Excel
• Excellent organizational skills and ability to multitask in a high-volume environment
• Decision making experience
• Exceptional customer service and ability to maintain a positive environment
• Effective prioritization skills and ability to manage time independently
• Detail oriented
• Dependable
• Ability to work well with others
• Ability to always maintain confidentiality
• Excellent verbal and written communications skills
• Must be able to multi-task and work in a fast-paced environment
• Exhibit strong relationship building and diplomacy skills
• Ability to work at various locations/shifts as needed and have reliable transportation
• Ability to work in a production driven environment
• CPR/BLS certification required
• Previous experience as an admission's/registration representative performing all aspects of the registration process in a healthcare setting is preferred

Education Requirements

• High School Diploma or GED

Compensation is between $29.00 and $36.00 per hour.

In accordance with Colorado law, the range provided is Invision Sally Jobe's reasonable estimate of the base compensation for this role, and is based on non-discriminatory factors such as experience, knowledge, skills, and abilities. This position will receive applications on an ongoing basis and will remain open until filled.

Our benefits include

• Medical, dental, and vision insurance

• Term life insurance, AD&D, and EAP

• Long Term Disability

• Generous Paid Time Off

• Paid holidays

• Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)

• Profit-sharing 401(k) retirement plan

• Tuition reimbursement

Full-time employees will become eligible for benefits on the 1st day of the month following 30 days of employment. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. PRN employees are not eligible for benefits