Senior Lead - Email Platform & Consent Systems

salesforce.com, inc.

San Francisco (CA)

On-site

USD 150,000 - 248,000

Full time

14 days+

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Job summary

Salesforce is seeking a Lead System Specialist for Email Platform & Consent Infrastructure to lead the delivery and optimization of the messaging data platform. You will drive operational excellence across email infrastructure, consent management, and analytics pipelines, while coordinating with legal, data, and regional teams to ensure compliant, scalable performance.

You will influence product strategy, own incident response, and shape global configurations, with a focus on high-availability

Qualifications

10+ years of experience in platform operations, technical program management, or systems engineering.
Proven track record driving operational excellence in enterprise marketing tech or data platforms.
Experience handling cross-functional dependencies with legal and engineering.

Responsibilities

Drive the operational roadmap and execution for interdependent platform systems with high availability and performance.
Lead process optimization for data modeling, identity resolution, and compliant workflows.
Ensure system stability by managing global configurations and cross-functional alignment.
Own incident response and escalation for platform reliability and compliance incidents.
Operationalize legal and compliance requirements into automated enforcement cycles.
Manage and evolve the platform's preference center and data pipelines.
Represent platform roadmap to senior leadership with clear narratives.
Lead suppression strategy and self-serve exclusion processes across regions.