Senior LATAM Technical Account Manager — Remote

Yuno; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Remote work anywhere

Home office bonus

Stock options

Health plan

Job summary

Yuno is hiring a Technical Account Manager to lead LATAM customer relationships and own complex integrations. You will guide a team of TAMs, translate customer needs into technical roadmaps, and work with Product and Development to scale platform capabilities.

Ideal candidates bring 5+ years in TAM or integration engineering, strong API knowledge, and a track record mentoring engineers. Remote LATAM context; expect high-stakes, fast-paced environments with cross-functional collaboration.

Qualifications

• Minimum 5+ years in technical account management or integration engineering, preferably fintech or payments.
• Fluent in English; Portuguese and Spanish a plus.
• Strong leadership or mentoring experience.
• Solid understanding of RESTful APIs, SOAP, JSON, XML, and API tools (Postman/SoapUI/Swagger).
• Proficient in web basics (HTML, CSS, JavaScript) and at least one server-side language (Go/Python/Node.js).
• Experience with databases: MySQL, PostgreSQL, MongoDB or similar.
• Excellent analytical, problem-solving and project management skills.
• Ability to manage multiple accounts and cross-functional priorities.
• Clear, concise communication with both tech and non-technical stakeholders.
• Experience with ticketing systems is a plus.

Responsibilities

• Serve as the senior technical point of contact for strategic LATAM accounts, owning escalations and driving resolution on complex integration challenges.
• Lead high-level discussions with customer leadership on technical strategy, product trade-offs, incident management, and risk mitigation.
• Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring.
• Build deep knowledge of each customer’s business model, technical stack, and operational needs to proactively unlock value.
• Partner with developers and senior engineers to provide strategic technical guidance and support solution design.
• Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap.
• Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth.
• Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery.
• Champion the LATAM customer base internally, bringing regional intelligence into Yuno’s strategic conversations.

Skills

Bilingual English/Portuguese

5+ years TAM experience

Leading technical teams

RESTful APIs / SOAP / JSON / XML

Web fundamentals: HTML / CSS / JavaScr

Server-side languages: Go / Python / (

Databases: MySQL / PostgreSQL / Mongo

Analytical / problem-solving

Strong organization

Clear communication with stakeholders

Ticketing systems experience

Job description

Yuno is hiring a Technical Account Manager to lead LATAM customer relationships and own complex integrations. You will guide a team of TAMs, translate customer needs into technical roadmaps, and work with Product and Development to scale platform capabilities.

Ideal candidates bring 5+ years in TAM or integration engineering, strong API knowledge, and a track record mentoring engineers. Remote LATAM context; expect high-stakes, fast-paced environments with cross-functional collaboration.