Senior Large-Loss Field Property Adjuster

AFICS American Family Insurance Claims Services, Inc.; Houston (TX); On-site; USD 88,000 - 145,000; Full time

Job summary

AFICS American Family Insurance Claims Services, Inc. seeks a lead level field property claims adjuster in Texas to investigate and settle complex homeowner claims.

This role involves on-site inspections, determining liability, and coordinating appraisals while maintaining strong customer interactions. The ideal candidate has 5+ years of field claims experience, advanced Xactimate skills, and a valid driver’s license with an adaptable travel schedule including up to 50–75% travel.

Qualifications

• 5+ years' experience handling field property personal lines claims.
• Demonstrated ability to handle 1st and 3rd party, multi-line claims across operating territories.
• Valid driver’s license and acceptable driving record; state licensing as required.

Responsibilities

• Investigates origin and cause of high exposure claims and measures liability.
• Conducts on-site inspections, evaluates damages, and negotiates settlements with insureds/claimants/attorneys.
• Mentor and serve as SME for less experienced adjusters; maintain timely claim status communications.

Skills

Customer service

Communication

Independent decision making

Mentorship

Tools

Xactimate

Job description

AFICS American Family Insurance Claims Services, Inc. seeks a lead level field property claims adjuster in Texas to investigate and settle complex homeowner claims.

This role involves on-site inspections, determining liability, and coordinating appraisals while maintaining strong customer interactions. The ideal candidate has 5+ years of field claims experience, advanced Xactimate skills, and a valid driver’s license with an adaptable travel schedule including up to 50–75% travel.