Senior Landscape Account Manager - Growth & Service

Gabriel Group; Fort Worth (TX); Sur place; USD 60 000 - 85 000; Plein temps

Résumé du poste

Gabriel Group in Fort Worth, TX, is seeking a Landscape Account Manager to oversee a portfolio of client accounts, build the book of business, and upsell services. The role requires field time to manage teams, consult clients, and gather site data, while coordinating with production, irrigation, and account teams to meet company goals.

You will nurture long-term relationships, drive renewals, maintain profitability, and lead service reviews with clients, including promoting upgrades and ensuring

Qualifications

• 3+ years of Account Manager experience in the landscaping industry.
• Valid Texas Driver's License.
• Experience with Aspire is a huge plus.

Responsabilités

• Develop and maintain long term relationships and keep direct communication with all levels of client organizations to ensure high quality and service expectations are met.
• Maintain an in-depth knowledge and understanding of existing and developing service/product offerings, while understanding and identifying opportunities for customers
• Manage account profitability and strive for retention and growth.
• Acts as the primary for escalation of concerns and resolving issues with clients and the service.
• Conduct regular service reviews with clients to assess expectations.
• Proactively promote enhancement ideas that upgrade functionality and aesthetics on client properties.
• Stay current on industry standards, contracts, and terms.
• Identify customer needs and utilize solution-based selling techniques to fully demonstrate the value of MNL.
• Prepares and completes action plans; customer-service standards; resolves problems; completes audits; identifies trends and determines system improvements.
• Selling landscape upgrades, and other related services.
• Summarize sales calls, customer visits and prepare call reports and input into Aspire.
• Assist with collecting client payments.
• Maintain the renewal rate of 75%-85% of accounts.
• Effectively manage 1.5M worth of accounts.

Connaissances

Account management

Client relationships

Sales

Outils

Aspire

Description du poste

Gabriel Group in Fort Worth, TX, is seeking a Landscape Account Manager to oversee a portfolio of client accounts, build the book of business, and upsell services. The role requires field time to manage teams, consult clients, and gather site data, while coordinating with production, irrigation, and account teams to meet company goals.

You will nurture long-term relationships, drive renewals, maintain profitability, and lead service reviews with clients, including promoting upgrades and ensuring