Senior LAN/WAN IT Administrator

New York City Police Department; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

The New York City Police Department seeks a permanent Certified IT Administrator (LAN/WAN) to manage network infrastructure, AD, and IT services across borough facilities and citywide operations.

You will install and configure workstations, perform maintenance, troubleshoot complex hardware and network issues, and maintain SOPs and runbooks while ensuring security and confidentiality.

Qualifications

• A baccalaureate degree from an accredited college, and two years of satisfactory full-time IT experience in LAN/WAN planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or
• A four-year high school diploma and six years of satisfactory full-time IT experience, at least 2 years in LAN/WAN work as described above; or
• A satisfactory equivalent of education/experience, with substitution credits for college coursework as detailed (30 undergrad credits = 6 months experience).

Responsibilities

• Install, configure, and deploy workstations, servers, printers, and peripherals across facilities or citywide.
• Perform preventative maintenance, inspections, testing and health checks on desktops, laptops, printers, and peripherals.
• Identify hardware/software problems, replace failing components, apply updates and configuration changes, document actions to reduce downtime.
• Execute large-scale hardware rollouts, lifecycle refreshes, and vendor repairs via Dell TechDirect.
• Diagnose and resolve complex hardware, software, and network issues; use remote access tools to intervene and minimize downtime.
• Administer Active Directory; manage OUs, SGs, and GPOs; troubleshoot domain-joining and connectivity.
• Maintain tickets, notes, asset records; create SOPs and runbooks to uphold data integrity.
• Support ITB initiatives and multi-site field operations, independently and in teams.
• Provide supervisors with timely updates on outages and milestones; ensure confidentiality and integrity.

Education

Bachelor’s degree or equivalent in a related field

High school diploma with six years IT experience

Job description

The New York City Police Department seeks a permanent Certified IT Administrator (LAN/WAN) to manage network infrastructure, AD, and IT services across borough facilities and citywide operations.

You will install and configure workstations, perform maintenance, troubleshoot complex hardware and network issues, and maintain SOPs and runbooks while ensuring security and confidentiality.