P/T Computer Associate (Operations) Lv.II

City of New York; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Pension and retirement benefits

Pre-tax benefits / Flexible spending

Job summary

City of New York’s NYPD Information Technology Services Division seeks a Computer Associate (Operations) to maintain and upgrade enterprise networks, including Cisco switches/routers. You will support LAN infrastructure, schedule changes, and ensure high availability in a large metropolitan environment.

The role requires technical certification or degree with several years of related experience and offers benefits and pension under a comprehensive NYC public service package.

Qualifications

• Certificate from an accredited technical school (675 hours) with specialization in computer operations.
• Baccalaureate degree from an accredited college or university with three years of related experience.
• Four-year high school diploma or equivalent with four years of related experience.
• At least two years of full-time experience as described in item 1 or an acceptable combination of education and experience.

Responsibilities

• Maintaining, monitoring, installing and configuring Cisco Cat9404, Cat9300 switches, Cisco NCS 5504 and 5508 routers.
• Troubleshooting and maintenance of NYPD network LAN infrastructure including switches, firewall, racks and cabling.
• Schedule production changes and assist in solving operational and scheduling problems.
• Replace faulty production network equipment as required.
• Establish and ensure adherence to uniform performance standards and efficient methods of work.
• Manage building and upgrading systems in a large, complex computer environment with a wide communications network.

Education

Technical certificate (675 hours) in computer operations

Baccalaureate degree

High school diploma or equivalent

Education/experience combination with at least two years of computer operations experience

Job description

**ONLY CANDIDATES PERMANENT IN THE 'COMPUTER ASSOCIATE' (OPERATIONS) TITLE WILL BE CONSIDERED** The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order. The New York City Police Department strives to foster a safe and fair city through the strategic deployment of resources, focusing on both crime prevention and addressing quality‑of‑life concerns while building lasting community relationships.

The Information Technology Services Division oversees critical projects and technological initiatives within the NYPD. They maintain and enhance the department's IT infrastructure, including networks, servers, and workstations. Notably, ITSD has rolled out various advancements, such as equipping officers with cellular phones applications and digitizing department forms to improve efficiency.

Computer Associate Operation's Duties

• Maintaining, monitor, install and configure Cisco Cat9404, Cat9300 switches, Cisco NCS 5504 and 5508 routers within the enterprise.
• Services the troubleshooting and maintenance of NYPD network LAN infrastructure including switches, local site firewalls, network racks and physical cabling.
• Schedule production changes and assists in the solution of operational and scheduling problems.
• Responsible for the processing and replacement of faulty production network equipment.
• Establishes and ensures adherence to uniform performance standards and efficient methods of work.
• Be responsible for the dealing with the building and upgrade of systems in a complex computer environment which includes a large communications network.

WORK HOURS/SHIFT: Varies

ADDITIONAL INFORMATION: In compliance with federal Law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The City of New York offers a comprehensive benefits package including health insurance for the employee and his or her spouse or domestic partner and unemancipated children under age 26, union benefits such as dental and vision coverage, paid annual leave and sick leave, paid holidays, a pension, and optional savings and pre‑tax programs such as Deferred Compensation, IRA, and a flexible spending account.

Minimum Qualifications

• A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full‑time computer operations experience, in a large‑scale networked, multi‑tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi‑tiered computer environment;
• A baccalaureate degree from an accredited college or university and three years of satisfactory full‑time experience as described in "1" above;
• A four‑year high school diploma or its educational equivalent and four years of satisfactory full‑time experience as described in "1" above;
• A satisfactory combination of education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have at least two years of full‑time experience as described in "1" above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

COMPUTER ASSOC (OPERATIONS) - 13621