Certified IT Administrator LAN/WAN

City of New York; New York (NY); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid leave and holidays

Job summary

The City of New York seeks a Certified IT Administrator (LAN/WAN) to manage and support the NYPD IT infrastructure, including desktops, servers, and network services. The role requires permanent status in the title and involves extensive rollout and maintenance work across borough facilities.

As a senior IT administrator, you will administer Active Directory, coordinate large-scale hardware deployments, and document procedures while ensuring security and compliance with department policies.

Qualifications

• Professional/vendor certification(s) in LAN administration is required.
• At least a bachelor’s degree and 2 years of full-time LAN/WAN experience or 6 years IT experience with 2 years in relevant areas.
• Alternative combinations acceptable per NYC rules; 30 college credits ≈ 6 months experience; master’s may substitute for 1 year.

Responsibilities

• Install, configure, and deploy workstations, servers, printers, and peripherals across facilities.
• Perform preventive maintenance and health checks on devices.
• Identify and replace failing hardware/software components and document actions.
• Execute large-scale hardware rollouts and vendor repairs (e.g., Dell TechDirect).
• Diagnose and resolve complex hardware, software, and network issues; use remote tools for interventions.
• Administrate Active Directory: users, OUs, SGs, permissions, GPOs; troubleshoot domain-join/network issues.
• Maintain service tickets, troubleshooting notes, and asset management records; write SOPs/runbooks.
• Support ITB initiatives and multi-site operations; provide updates on outages and milestones.
• Comply with confidentiality and anti-corruption policies; uphold command integrity.

Skills

LAN administration

WAN planning & troubleshooting

IT experience in networks

Education

Bachelor-level degree or equivalent

High school diploma + 6 years IT experience

Equivalent education/experience substitutions

Tools

Active Directory

Dell TechDirect

Job description

• Salary Band: $125,000 to $150,000
• Compensation: USD 95,233 - USD 129,375

Job Description

ONLY THOSE WHO ARE PERMANENT IN THE TITLE OF 'CERTIFIED IT ADMINISTRATOR (LAN/WAN)' WILL BE CONSIDERED

The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order. The New York City Police Department strives to foster a safe and fair city through the strategic deployment of resources, focusing on both crime prevention and addressing quality-of-life concerns while building lasting community relationships.

Information Technology Services Division (ITSD) oversees critical projects and technological initiatives within the NYPD. They maintain and enhance the department's IT infrastructure, including networks, servers, and workstations. Notably, the ITSD has rolled out various advancements, such as equipping officers with cellular phones applications and digitizing department forms to improve efficiency.

The duties and responsibilities of the role include, but are not limited to:

• Install, configure, and deploy workstations, servers, printers, and peripherals across assigned Borough facilities or citywide as operation needs dictate.
• Perform scheduled preventative maintenance, inspections, testing and operational health checks on desktops, laptops, printers, and peripherals.
• Identify developing hardware/software problems, replace failing components, apply approved updates and configuration changes, and document corrective actions to reduce downtime and maintain equipment readiness.
• Execute large-scale hardware rollouts, lifecycle refreshes, and vendor-supported repairs via workflows such as Dell TechDirect.
• Diagnose and resolve complex hardware, software, and network issues in both standalone and networked environments; leverage remote access tools (e.g, Remote Desktop, Microsoft teams) to perform interventions, minimize end-user downtime, and maintain command operational readiness.
• Administer Active Directory to manage user accounts, Organization Units (OUs), Security Groups (SGs), data-share folder permissions, and Group Policies; Utilize network administration tools to troubleshoot and resolve domain-joining and network connectivity issues.
• Maintain precise service tickets, detailed troubleshooting notes, and asset management records to uphold data integrity; Create, revise, and maintain technical documentation, Standard Operating Procedures (SOPs), and operational runbooks.
• Support Information Technology Bureau (ITB) initiatives, strategic technology rollouts, and multi-site field operations both independently and within team environments.
• Provide supervisors with timely, structured updates on critical system outages, ongoing issues, and project milestones; Maintain strict compliance with departmental confidentiality protocols, anti-corruption policies, and command integrity standards.

ADDITIONAL INFORMATION:

In compliance with federal Law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The City of New York offers a comprehensive benefits package including health insurance for the employee and his or her spouse or domestic partner and unemancipated children under age 26, union benefits such as dental and vision coverage, paid annual leave and sick leave, paid holidays, a pension, and optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account.

HOURS/SHIFT: Varies

CERTIFIED IT ADMINISTRATOR (LA - 13652

Qualifications

Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:

1. A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or
2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or
3. A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.

Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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