Certified IT Administrator LAN/WAN

New York City Police Department; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

The New York City Police Department seeks a permanent Certified IT Administrator (LAN/WAN) to manage network infrastructure, AD, and IT services across borough facilities and citywide operations.

You will install and configure workstations, perform maintenance, troubleshoot complex hardware and network issues, and maintain SOPs and runbooks while ensuring security and confidentiality.

Qualifications

• A baccalaureate degree from an accredited college, and two years of satisfactory full-time IT experience in LAN/WAN planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or
• A four-year high school diploma and six years of satisfactory full-time IT experience, at least 2 years in LAN/WAN work as described above; or
• A satisfactory equivalent of education/experience, with substitution credits for college coursework as detailed (30 undergrad credits = 6 months experience).

Responsibilities

• Install, configure, and deploy workstations, servers, printers, and peripherals across facilities or citywide.
• Perform preventative maintenance, inspections, testing and health checks on desktops, laptops, printers, and peripherals.
• Identify hardware/software problems, replace failing components, apply updates and configuration changes, document actions to reduce downtime.
• Execute large-scale hardware rollouts, lifecycle refreshes, and vendor repairs via Dell TechDirect.
• Diagnose and resolve complex hardware, software, and network issues; use remote access tools to intervene and minimize downtime.
• Administer Active Directory; manage OUs, SGs, and GPOs; troubleshoot domain-joining and connectivity.
• Maintain tickets, notes, asset records; create SOPs and runbooks to uphold data integrity.
• Support ITB initiatives and multi-site field operations, independently and in teams.
• Provide supervisors with timely updates on outages and milestones; ensure confidentiality and integrity.

Education

Bachelor’s degree or equivalent in a related field

High school diploma with six years IT experience

Job description

ONLY THOSE WHO ARE PERMANENT IN THE TITLE OF 'CERTIFIED IT ADMINISTRATOR (LAN/WAN)' WILL BE CONSIDERED

The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order. The New York City Police Department strives to foster a safe and fair city through the strategic deployment of resources, focusing on both crime prevention and addressing quality-of-life concerns while building lasting community relationships.

Information Technology Services Division (ITSD) oversees critical projects and technological initiatives within the NYPD. They maintain and enhance the department's IT infrastructure, including networks, servers, and workstations. Notably, the ITSD has rolled out various advancements, such as equipping officers with cellular phones applications and digitizing department forms to improve efficiency.

The duties and responsibilities of the role include, but are not limited to:

• Install, configure, and deploy workstations, servers, printers, and peripherals across assigned Borough facilities or citywide as operation needs dictate.
• Perform scheduled preventative maintenance, inspections, testing and operational health checks on desktops, laptops, printers, and peripherals.
• Identify developing hardware/software problems, replace failing components, apply approved updates and configuration changes, and document corrective actions to reduce downtime and maintain equipment readiness.
• Execute large-scale hardware rollouts, lifecycle refreshes, and vendor-supported repairs via workflows such as Dell TechDirect.
• Diagnose and resolve complex hardware, software, and network issues in both standalone and networked environments; leverage remote access tools (e.g, Remote Desktop, Microsoft teams) to perform interventions, minimize end-user downtime, and maintain command operational readiness.
• Administer Active Directory to manage user accounts, Organization Units (OUs), Security Groups (SGs), data-share folder permissions, and Group Policies; Utilize network administration tools to troubleshoot and resolve domain-joining and network connectivity issues.
• Maintain precise service tickets, detailed troubleshooting notes, and asset management records to uphold data integrity; Create, revise, and maintain technical documentation, Standard Operating Procedures (SOPs), and operational runbooks.
• Support Information Technology Bureau (ITB) initiatives, strategic technology rollouts, and multi-site field operations both independently and within team environments.
• Provide supervisors with timely, structured updates on critical system outages, ongoing issues, and project milestones; Maintain strict compliance with departmental confidentiality protocols, anti-corruption policies, and command integrity standards.

Additional Information

In compliance with federal Law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The City of New York offers a comprehensive benefits package including health insurance for the employee and his or her spouse or domestic partner and unemancipated children under age 26, union benefits such as dental and vision coverage, paid annual leave and sick leave, paid holidays, a pension, and optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account.

Hours/Shift

Varies

CERTIFIED IT ADMINISTRATOR (LA - 13652)

Minimum Qualifications

Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:

• A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or
• A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in '1' or
• A satisfactory equivalent of education and/or experience equivalent to '1' or '2' above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in '1' above.

Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.

Preferred Skills

• Strong understanding of Computer hardware and software, including Windows operating systems, Microsoft-M365, Server 2016/2019/2022, Active Directory, DHCP, DNS, and TCP/IP. - Experience with troubleshooting common to complex Computer issues. - Excellent communication and interpersonal skills. - Strong customer service orientation. - Ability to work independently and as part of a team. - Strong problem-solving and analytical skills.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.