Senior L&D Architect, AI-Driven CX Training

Gusto; Phoenix (AZ); Hybrid; USD 91,000 - 112,000; Full time

Benefits offered by this job

Equity (RSUs)

Competitive base pay and benefits

Job summary

Gusto is seeking a Senior Learning & Development Specialist to lead program design, facilitation, and stakeholder management within the CX Learning & Development team. You will drive data-driven, AI-enhanced learning experiences across multiple knowledge areas and cohorts, partnering with leadership to align programs with business goals.

The role emphasizes designing, implementing, and evaluating learning solutions in a fast-paced environment, with a focus on personalization, scalability, and

Qualifications

• 5+ years of L&D experience required.
• Ability to travel up to 50% of the time.
• Proven experience in learning program design, development, and facilitation across multiple knowledge areas.
• Data-driven mindset with the ability to analyze program outcomes.

Responsibilities

• Facilitate in-person, virtual, and hybrid learning sessions across multiple knowledge areas.
• Lead comprehensive course design and content development.
• Manage complex, high-visibility learning programs end-to-end.
• Oversee CX Academy cohorts and monitor learner progress.
• Stakeholder management and executive communication for learning initiatives.
• Use AI-driven insights to tailor programs and measure impact.

Skills

L&D experience

Coaching

AI tools

Data analytics

Tools

AI tools

LLMs

APIs

Job description

Gusto is seeking a Senior Learning & Development Specialist to lead program design, facilitation, and stakeholder management within the CX Learning & Development team. You will drive data-driven, AI-enhanced learning experiences across multiple knowledge areas and cohorts, partnering with leadership to align programs with business goals.

The role emphasizes designing, implementing, and evaluating learning solutions in a fast-paced environment, with a focus on personalization, scalability, and