AI-Enabled L&D Leader — End-to-End CX Academy Programs

Jobtailor; Colorado; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Jobtailor is seeking an experienced L&D leader to drive AI-enabled learning initiatives in a hybrid environment across diverse knowledge areas. You will design, deliver, and continuously improve programs that align with business priorities and ROI.

The role requires coaching, strong stakeholder engagement, and data-driven program evaluation to scale CX-focused learning initiatives and measure impact.

Qualifications

• 5+ years of L&D experience across multiple knowledge areas.
• Experience designing, developing and facilitating AI-enabled learning solutions.
• Ability to manage end-to-end learning programs, including cohorts.
• Strong coaching and stakeholder management skills.
• Proven track record of continuous improvement using data-driven insights.

Responsibilities

• Facilitate in-person, virtual, and hybrid sessions across multiple knowledge areas.
• Create inclusive learning environments using interactive techniques and real-world examples.
• Provide real-time feedback and coaching to learners.
• Lead design and continuous improvement of learning materials and AI-enabled training.
• Own content development and quality control for course updates.

Skills

L&D experience

Coaching

Stakeholder management

Communication

Organizational skills

Adaptability

Tools

AI Tools for Content Design

Learning Management Systems

Data Visualization Tools

APIs/Integrations

Modern AI Workflows

Job description

Jobtailor is seeking an experienced L&D leader to drive AI-enabled learning initiatives in a hybrid environment across diverse knowledge areas. You will design, deliver, and continuously improve programs that align with business priorities and ROI.

The role requires coaching, strong stakeholder engagement, and data-driven program evaluation to scale CX-focused learning initiatives and measure impact.