Senior L&D Specialist: AI-Driven CX Training

Gusto, Inc.; Denver (CO); Hybrid; USD 91,000 - 136,000; Full time

Benefits offered by this job

Competitive base pay

Equity (RSUs)

Job summary

Gusto, Inc. in Denver, CO is seeking a Senior Learning & Development Specialist to lead design, facilitation, and program management across our CX training portfolio.

You will partner with CX and L&D leaders, deliver in-person, virtual, and hybrid sessions, advance AI-enabled learning, and manage multiple cohorts with outcomes aligned to business goals. Travel up to 50% and hybrid office expectations in Denver, SF, and NY.

Qualifications

• 5+ years of L&D experience required.
• Willingness to travel up to 50% of the time.
• Strong coaching and program design skills across multiple knowledge areas.

Responsibilities

• Facilitate in-person, virtual, and hybrid learning sessions across multiple knowledge areas.
• Lead comprehensive course design and content development with quality control.
• Manage complex, high-visibility learning programs from end-to-end.

Skills

L&D experience

Facilitation

Instructional design

AI tools familiarity

Stakeholder management

Tools

AI tools

Job description

Gusto, Inc. in Denver, CO is seeking a Senior Learning & Development Specialist to lead design, facilitation, and program management across our CX training portfolio.

You will partner with CX and L&D leaders, deliver in-person, virtual, and hybrid sessions, advance AI-enabled learning, and manage multiple cohorts with outcomes aligned to business goals. Travel up to 50% and hybrid office expectations in Denver, SF, and NY.