Senior CX L&D Leader: AI-Driven Programs

Gusto, Inc.; Phoenix (AZ); Hybrid; USD 91,000 - 136,000; Full time

Job summary

Gusto is seeking a Senior Learning & Development Specialist to lead program design, facilitation, and stakeholder management within the CX Learning & Development team. The role focuses on creating data-driven learning experiences, coaching participants, and driving scalable, AI-enabled curricula in a fast-paced environment.

The ideal candidate will have robust course design, program management, and coaching experience, with a track record of delivering high-quality learning solutions.

Qualifications

• 5+ years of L&D experience required.
• Ability to travel up to 50% of the time.
• Proactive, solution-oriented mindset with excellent organizational skills.

Responsibilities

• Facilitate in-person, virtual, and hybrid learning sessions across multiple knowledge areas.
• Lead comprehensive course design efforts and ensure content aligns with business goals.
• Manage complex learning programs end-to-end with stakeholder coordination.
• Operationalize AI tools to automate program tasks and improve measurement.

Skills

L&D Experience

Facilitation

Instructional Design

Program Management

Data Analysis

AI in Learning

Tools

AI Tools

Learning Platforms

Job description

Gusto is seeking a Senior Learning & Development Specialist to lead program design, facilitation, and stakeholder management within the CX Learning & Development team. The role focuses on creating data-driven learning experiences, coaching participants, and driving scalable, AI-enabled curricula in a fast-paced environment.

The ideal candidate will have robust course design, program management, and coaching experience, with a track record of delivering high-quality learning solutions.