Senior CX L&D Designer & AI-Driven Programs

Gusto; New York (NY); Hybrid; USD 91,000 - 136,000; Full time

Benefits offered by this job

Competitive base pay

Benefits and equity (RSUs)

Total Rewards package

Job summary

Gusto is hiring a Senior Learning & Development Specialist to lead program design, facilitation, and stakeholder management within the CX Learning & Development team. You will design robust learning experiences, coach participants, and manage multiple learning cohorts, leveraging AI tools to personalize delivery.

The role emphasizes data-driven decision making, cross‑functional collaboration, and delivering high‑quality learning solutions in fast‑paced environments across Denver, San Francisco,

Qualifications

• 5+ years of L&D experience required.
• Proven ability to design and deliver learning programs.
• Experience with AI-enabled learning solutions.
• Strong coaching and stakeholder management skills.
• Willingness to travel up to 50%.

Responsibilities

• Facilitate in-person, virtual, and hybrid sessions across multiple knowledge areas.
• Create inclusive and engaging learning environments.
• Provide real-time feedback and coaching to learners.
• Design sessions teaching AI tools for daily workflows.
• Leverage AI-assisted tools to enhance participation and personalization.
• Use AI-driven insights to tailor discussions and outcomes.
• Lead end-to-end program management and cohort oversight.

Skills

L&D program design

Facilitation

Stakeholder management

Data analytics

AI in learning

Coaching

Tools

AI tools

LLMs / prompt engineering

Learning Management System

Job description

Gusto is hiring a Senior Learning & Development Specialist to lead program design, facilitation, and stakeholder management within the CX Learning & Development team. You will design robust learning experiences, coach participants, and manage multiple learning cohorts, leveraging AI tools to personalize delivery.

The role emphasizes data-driven decision making, cross‑functional collaboration, and delivering high‑quality learning solutions in fast‑paced environments across Denver, San Francisco,