Knowledge Management Programs Lead (AI-Ready & Taxonomy)

Paychex Deutschland GmbH; Irving (TX); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Job summary

Paychex is seeking a Knowledge Management professional to create, govern, and optimize enterprise knowledge content and catalog structures. You will design semantic models, taxonomies, and metadata frameworks to improve discoverability and AI readiness across the organization.

With minimal supervision, you will lead governance, content lifecycle, and program initiatives, partnering with stakeholders to enhance knowledge accuracy, reuse, and operational effectiveness.

Qualifications

• Knowledge of Knowledge Management principles, content governance, taxonomy development, metadata management, and information architecture.
• Understanding of semantic technologies and knowledge representation concepts, including taxonomies, ontologies, controlled vocabularies, entity modeling, and knowledge graphs.
• Experience designing or governing knowledge structures that support enterprise search, AI-powered experiences, retrieval-augmented generation (RAG), or semantic discovery capabilities.
• Ability to translate complex business concepts into scalable knowledge models and governance frameworks that enable findability, interoperability, and organizational intelligence.

Responsibilities

• Manage and govern the enterprise knowledge catalog, including content lifecycle, ownership, review schedules, archival processes, metadata standards, and content quality requirements.
• Evaluate and recommend improvements to taxonomies, ontologies, metadata models, knowledge graphs, content structures, governance processes, policies, standards, and technologies to maximize knowledge effectiveness, semantic intelligence, AI readiness, and operational efficiency.
• Design, develop, and govern enterprise semantic models, including taxonomies, ontologies, controlled vocabularies, entity relationships, and metadata frameworks that improve knowledge organization, discoverability, and reuse.
• Partner with business, product, data, and technology stakeholders to define knowledge domains, semantic relationships, and governance standards that support intelligent search, retrieval, recommendation, and AI-driven knowledge experiences.
• Establish and maintain knowledge graph and semantic intelligence capabilities by mapping relationships between content, processes, services, products, systems, and organizational knowledge assets to improve contextual understanding and decision-making.
• Evaluate emerging semantic technologies, AI knowledge architectures, and industry best practices, recommending enhancements that improve enterprise knowledge accessibility, interoperability, and machine-readiness.
• Develop, maintain, and optimize service-facing knowledge articles, job aids, procedural documentation, and knowledge structures using established governance standards, templates, style guides, and best practices.

Skills

Knowledge Management

Taxonomy & Metadata

Information Architecture

AI Readiness

Education

H.S. Diploma

Associate's Degree in Writing/Communications/Knowledge Management

5 years experience in Knowledge Management

Job description

Paychex is seeking a Knowledge Management professional to create, govern, and optimize enterprise knowledge content and catalog structures. You will design semantic models, taxonomies, and metadata frameworks to improve discoverability and AI readiness across the organization.

With minimal supervision, you will lead governance, content lifecycle, and program initiatives, partnering with stakeholders to enhance knowledge accuracy, reuse, and operational effectiveness.