Knowledge Management Program Lead — AI-Ready Taxonomies

Paychex; Allentown (Lehigh County); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex is seeking a Knowledge Management professional to govern and optimize enterprise knowledge assets, build semantic models, and ensure AI-ready content across the organization. You will partner with business, product, data, and IT teams to drive governance standards and improve knowledge discoverability.

Responsibilities include managing content lifecycle, metadata standards, and knowledge graphs, while delivering governance improvements that enhance decision-making and operational

Qualifications

• Knowledge of Knowledge Management principles, content governance, taxonomy development, metadata management, and information architecture.
• Understanding of semantic technologies and knowledge representation concepts, including taxonomies, ontologies, controlled vocabularies, entity modeling, and knowledge graphs.
• Experience designing or governing knowledge structures that support enterprise search, AI-powered experiences, retrieval-augmented generation (RAG), or semantic discovery capabilities.
• Ability to translate complex business concepts into scalable knowledge models and governance frameworks that enable findability, interoperability, and organizational intelligence.

Responsibilities

• Manage and govern the enterprise knowledge catalog, including content lifecycle, ownership, review schedules, archival processes, metadata standards, and content quality requirements.
• Evaluate and recommend improvements to taxonomies, ontologies, metadata models, knowledge graphs, content structures, governance processes, policies, standards, and technologies to maximize knowledge effectiveness, semantic intelligence, AI readiness, and operational efficiency.
• Design, develop, and govern enterprise semantic models, including taxonomies, ontologies, controlled vocabularies, entity relationships, and metadata frameworks that improve knowledge organization, discoverability, and reuse.
• Partner with business, product, data, and technology stakeholders to define knowledge domains, semantic relationships, and governance standards that support intelligent search, retrieval, recommendation, and AI-driven knowledge experiences.
• Establish and maintain knowledge graph and semantic intelligence capabilities by mapping relationships between content, processes, services, products, systems, and organizational knowledge assets to improve contextual understanding and decision-making.

Skills

Knowledge Management

Content governance

Taxonomies & metadata

Information architecture

Education

HS Diploma

Associate degree preferred

Job description

Paychex is seeking a Knowledge Management professional to govern and optimize enterprise knowledge assets, build semantic models, and ensure AI-ready content across the organization. You will partner with business, product, data, and IT teams to drive governance standards and improve knowledge discoverability.

Responsibilities include managing content lifecycle, metadata standards, and knowledge graphs, while delivering governance improvements that enhance decision-making and operational