Senior Knowledge Management Lead: Strategy & Enablement

Socket.dev; Connecticut; Hybrid; USD 127,000 - 212,000; Full time

Job summary

The Cigna Group is seeking a Senior Manager, Knowledge Management in the United States to lead a team focused on governance, lifecycle management, and knowledge usability for Customer Operations and Coverage Review Operations.

You will partner with cross-functional leaders to ensure content quality, measurable impact, and readiness for new platform capabilities, supporting both human users and AI agents.

Qualifications

• 5+ years of progressive leadership experience in knowledge management, content operations, or related fields.
• 3+ years of people leadership experience.
• Experience governance, content lifecycle, and knowledge strategies for human and AI consumption.
• Strong written, verbal, and executive-level communication skills.
• Ability to influence stakeholders across matrixed organizations.

Responsibilities

• Lead knowledge governance and day-to-day knowledge management operations for Customer Operations and Coverage Review Operations.
• Establish scalable content intake, creation, publishing, maintenance, validation, and retirement processes.
• Drive content usability, accessibility, and alignment with business needs and governance expectations.
• Lead a team of knowledge management professionals and develop their capabilities.
• Build partnerships with Operations, Training, Quality, Product, and Technology leaders.

Skills

Knowledge governance

Content lifecycle

Leadership

Stakeholder influence

Executive communication

Education

Bachelor's degree

KM Certifications

Tools

Enterprise KM platforms

Job description

The Cigna Group is seeking a Senior Manager, Knowledge Management in the United States to lead a team focused on governance, lifecycle management, and knowledge usability for Customer Operations and Coverage Review Operations.

You will partner with cross-functional leaders to ensure content quality, measurable impact, and readiness for new platform capabilities, supporting both human users and AI agents.