Senior Knowledge Base Strategist

Atrium Health; Charlotte (NC); In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Atrium Health in Charlotte, NC is seeking a Knowledge Base Content Specialist to identify, author, edit, and publish knowledge base content. You will collaborate with IT, HRIS, SMEs, and service desk teams to ensure content is accurate, accessible, and aligned with business needs.

You will design rollout strategies, lead change management efforts, train teams, and monitor content quality and metrics to drive continuous improvements.

Competenze

• Bachelor's degree in IT, HR, or business-related field as listed.
• Industry knowledge in knowledge management and content governance.
• Experience working with cross-functional teams and stakeholders.

Mansioni

• Identify and develop knowledge base content and keep it current.
• Collaborate with IT, HRIS, SMEs, and service desk teams to manage content.
• Design and rollout knowledge content using change management and training.
• Publish and maintain knowledge base articles and materials.
• Support end-to-end implementation planning including training and support.
• Analyze processes and metrics to improve knowledge assets.

Conoscenze

Knowledge management

Communication skills

Facilitation

Technical writing

Project management

MS Office

HTML / Web editing

Formazione

Bachelor's Degree in Information Technology

Bachelor's Degree in Human Resources

Bachelor's Degree in Business or related field

Strumenti

Case management tools

Human capital management software

Web-based applications

Descrizione del lavoro

Atrium Health in Charlotte, NC is seeking a Knowledge Base Content Specialist to identify, author, edit, and publish knowledge base content. You will collaborate with IT, HRIS, SMEs, and service desk teams to ensure content is accurate, accessible, and aligned with business needs.

You will design rollout strategies, lead change management efforts, train teams, and monitor content quality and metrics to drive continuous improvements.