Knowledge Base Content Specialist I (Remote)

Percepta LLC

Dearborn (MI)

Remote

USD 45,000 - 60,000

Full time

3 days ago

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Benefits offered by this job

Remote work

Job summary

Percepta LLC is seeking a Global Knowledge Base Content Specialist I to support the creation and maintenance of knowledge base content for agents and customers. You will work under a supervisor to ensure accurate information is provided to agents and customers and will help improve how information is shared across teams.

The role involves creating reports, analyzing trends, and updating content in systems such as Agents Ask Ford (AAF) or Customers Ask Ford (CAF) while coordinating with

Qualifications

Bachelor’s or Associate degree preferred.
1.5–2 years of related experience required.
Strong communication and analytical skills essential.

Responsibilities

Assist in aligning knowledge base structure and strategy with goals.
Coordinate content with client management, learning, and operations.
Manage multiple access points and regional content for rollout.
Create, develop, and post client knowledge materials for agents.
Draft articles to drive self-service and reduce inquiries.
Monitor daily activity and keep knowledge base updated.
Support training and QA teams to produce educational content.
Conduct usability assessments aligned with initiatives.

Skills

Communication skills

Analytical thinking

Planning & organization

Content creation

Knowledge base tools

Attention to detail

Project coordination

Cross-functional collaboration

Education

Bachelor’s or Associate degree

Tools

Knowledge base software

Job description

The role involves creating reports, analyzing trends, and updating content in systems such as Agents Ask Ford (AAF) or Customers Ask Ford (CAF) while coordinating with

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