Knowledge Management Lead for IT Support Services

Beth Israel Lahey Health; United States; On-site; USD 85,000 - 114,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Knowledge Management professional to drive onboarding processes, maintain knowledge articles, and establish self-help for end users. You will collaborate with IT Support Services and the IT Manager for End User Services to implement best practices across all entities.

Responsibilities include developing knowledge management standards, analyzing complex problems, and partnering with internal IT teams to map interfaces between legacy and new systems, ensuring

Qualifications

• High School diploma or GED required; Bachelor's degree preferred.
• 3-5 years in knowledge or content management within IT.
• Advanced technical computer skills for IT support tasks.

Responsibilities

• Work on problems of diverse scope requiring analysis of data and factors.
• Demonstrates good judgement and adapts methods; communicates clearly.
• Collaborate with IT team on KM and end-user self-help development.
• Analyze complex business problems and identify potential solutions.
• Identify gaps and provide technical expertise for system specs.
• Create best practices around end-user self-help and KM.
• Map and document interfaces between legacy and new systems.
• Translate requirements into detailed docs and plan with facilities.

Skills

Knowledge management

Customer-facing skills

Written communications

Oral communications

Teamwork

Problem solving

Analytical thinking

Education

Bachelor's degree

High School diploma or GED

Job description

Beth Israel Lahey Health is seeking a Knowledge Management professional to drive onboarding processes, maintain knowledge articles, and establish self-help for end users. You will collaborate with IT Support Services and the IT Manager for End User Services to implement best practices across all entities.

Responsibilities include developing knowledge management standards, analyzing complex problems, and partnering with internal IT teams to map interfaces between legacy and new systems, ensuring