Senior Java Production & Incident Lead

HTC Global Services; Charlotte (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

HTC Global Services is seeking a Senior Java Application Production Support Engineer in Charlotte, NC. The role combines hands-on production support with maintenance, performance tuning, and guidance during high-priority incidents.

You will triage Sev 1/2 events, monitor health with logs and batch jobs, and translate designs into code for enhancements. Strong RCA and enterprise development experience are required.

Qualifications

• Strong Java production support experience.
• Experience supporting applications running on WebSphere.
• Proficient in monitoring and performance analysis.
• Experience monitoring server logs and batch jobs.
• Proven ability to perform root cause analysis on critical incidents.
• Experience with application maintenance and small enhancements.
• Ability to work with technical designs and enterprise development.

Responsibilities

• Provide technical support for in-house Java applications and resolve production issues.
• Triage, investigate, and perform root cause analysis for Sev 1 and Sev 2 incidents.
• Monitor application health using logs and batch job monitoring.
• Tune performance and implement small enhancements.
• Translate specs and designs into code for enhancements.
• Identify causes of production issues and propose solutions.
• Lead technical development for production fixes per standards.
• Serve as primary production support contact for end users.
• Research and resolve business user queries.
• Support release and sprint planning by translating roadmaps into tasks.

Skills

Java production support

WebSphere experience

Monitoring & performance

Root cause analysis

Application maintenance

Technical design comprehension

Job description

HTC Global Services is seeking a Senior Java Application Production Support Engineer in Charlotte, NC. The role combines hands-on production support with maintenance, performance tuning, and guidance during high-priority incidents.

You will triage Sev 1/2 events, monitor health with logs and batch jobs, and translate designs into code for enhancements. Strong RCA and enterprise development experience are required.