Senior Java Application Production Support Lead

HTC Global Services; Charlotte (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

HTC Global Services is seeking a Senior Java Application Production Support Engineer in Charlotte, NC. The role combines hands-on production support with maintenance, performance tuning, and guidance during high-priority incidents.

You will triage Sev 1/2 events, monitor health with logs and batch jobs, and translate designs into code for enhancements. Strong RCA and enterprise development experience are required.

Qualifications

• Strong Java production support experience.
• Experience supporting applications running on WebSphere.
• Proficient in monitoring and performance analysis.
• Experience monitoring server logs and batch jobs.
• Proven ability to perform root cause analysis on critical incidents.
• Experience with application maintenance and small enhancements.
• Ability to work with technical designs and enterprise development.

Responsibilities

• Provide technical support for in-house Java applications and resolve production issues.
• Triage, investigate, and perform root cause analysis for Sev 1 and Sev 2 incidents.
• Monitor application health using logs and batch job monitoring.
• Tune performance and implement small enhancements.
• Translate specs and designs into code for enhancements.
• Identify causes of production issues and propose solutions.
• Lead technical development for production fixes per standards.
• Serve as primary production support contact for end users.
• Research and resolve business user queries.
• Support release and sprint planning by translating roadmaps into tasks.

Skills

Java production support

WebSphere experience

Monitoring & performance

Root cause analysis

Application maintenance

Technical design comprehension

Job description

Job Description

Job Title : Senior Java Application Production Support Engineer

Position Overview

Join a team responsible for supporting and enhancing enterprise Java applications where production stability, performance, and rapid incident resolution are critical. This role combines hands‑on production support with application maintenance, performance optimization, and technical leadership during high-priority incidents.

What You'll Do

• Provide technical support for in‑house Java applications and resolve production issues.
• Triage, investigate, and perform root cause analysis for Sev 1 and Sev 2 incidents.
• Monitor application health using monitoring tools, including server logs and batch jobs.
• Tune application performance and implement small application enhancements.
• Translate technical specifications and system designs into application code for enhancement projects.
• Interpret technical designs to identify the cause of production issues and recommend solutions.
• Lead technical development for production fixes while following established architecture and development standards.
• Serve as the primary production support technical contact for application end users.
• Research and resolve business user queries.
• Support release and sprint planning by translating product roadmap items into technical work.

Required Qualifications

• Strong Java application production support experience.
• Experience supporting applications running on WebSphere.
• Strong application monitoring and performance monitoring skills using monitoring tools.
• Experience monitoring server logs and batch jobs.
• Proven experience performing root cause analysis and resolving critical production incidents.
• Experience with application maintenance, performance tuning, and implementing small enhancements.
• Ability to work with technical designs, system analysis, and enterprise application development.

Preferred Qualifications

• Knowledge of building scalable applications using multithreading and SOA techniques.
• Experience supporting Agile release planning and sprint planning.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long‑term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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