Senior Java IVR Engineer - Cloud & AWS Contact Center

Miratech; Texas City (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Remote work culture

Certification programs

Mentorship

Job summary

Miratech is seeking a Senior Java IVR Application Developer to join our voice/contact center engineering team. You will develop and support cloud-based, stateful IVR applications, collaborating with project teams, suppliers, and internal IT to deliver high-quality IVR experiences for millions of customers.

Responsibilities include hands-on development, SQL-based configuration, and driving operational improvements.

Qualifications

• 7+ years of software development experience.
• Proficiency in Java EE and Spring Boot / Spring Core.
• Solid knowledge of OOD, OOP, and design patterns.
• Hands-on experience with cloud platform engineering, preferably AWS.
• Experience with SQL for configuration and data-driven logic.
• Strong troubleshooting and analytical skills.
• Effective communication and presentation skills.
• Ability to work independently in a fast-paced, global environment.

Responsibilities

• Design, develop, and maintain IVR applications based on business and technical requirements.
• Integrate IVR solutions with key internal services.
• Monitor IVR systems and implement operational improvements to enhance customer experience.
• Troubleshoot and resolve issues within the voice contact centre and IVR environments.
• Collaborate with project managers to ensure timely and high-quality delivery of solutions.
• Work independently while supporting a regional business unit aligned with global objectives.
• Participate in forward-looking initiatives to improve call steering and IVR architecture.
• Communicate technical concepts clearly to both technical and non-technical stakeholders.

Skills

Java EE

Spring Boot

OOD/OOP & design patterns

AWS

SQL

Troubleshooting

Communication

Independent work

Tools

Java EE

Spring Boot

AWS

SQL

Job description

Miratech is seeking a Senior Java IVR Application Developer to join our voice/contact center engineering team. You will develop and support cloud-based, stateful IVR applications, collaborating with project teams, suppliers, and internal IT to deliver high-quality IVR experiences for millions of customers.

Responsibilities include hands-on development, SQL-based configuration, and driving operational improvements.