QA Engineer / IVR Development Tester- REMOTE

JSR Tech Consulting

United States

Remote

USD 90,000 - 115,000

Full time

14 days+

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Job summary

JSR Tech Consulting is seeking a remote QA Engineer / IVR Development Tester to enhance the quality of their Interactive Voice Response (IVR) systems. The successful candidate will need to test, evaluate, and provide feedback on these systems to improve customer experience. This contract position requires a Bachelor's degree in Computer Science and proven experience in software testing with tools like Cyara.

Qualifications

Experience in software testing, particularly with IVR systems.
Multiple years using test automation tools like Cyara.
Familiarity with call center operations.

Responsibilities

Develop, execute, and maintain test plans and cases for IVR systems.
Perform functional, regression, and performance testing on IVR applications.
Conduct root cause analysis and verify system integrations.

Skills

Analytical skills

Problem-solving skills

Communication

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Cyara

Job description

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Join to apply for the QA Engineer / IVR Development Tester- REMOTE role at JSR Tech Consulting

Long term contract. Remote.

Position Overview: We are seeking a detail-oriented and experienced Call Center IVR Development Tester to join our dynamic team. In this role, you will be responsible for ensuring the quality and functionality of Interactive Voice Response (IVR) systems used in our call center operations. You will work closely with developers, project managers, and other stakeholders to test, evaluate, and provide feedback on IVR systems to enhance customer experience and operational efficiency.
Key Responsibilities:
• Develop, execute, and maintain test plans and test cases for IVR systems.
• Perform functional, regression, and performance testing on IVR applications using automated testing tools like Cyara.
• Collaborate with development teams to understand system requirements and design test strategies.
• Identify, document, and track defects and issues using appropriate tools.
• Conduct root cause analysis of issues and work with developers for resolution.
• Verify voice response accuracy, call routing, and system integrations.
• Participate in user acceptance testing (UAT) to ensure systems meet business requirements.
• Maintain thorough documentation of test results and provide detailed feedback to stakeholders.
• Continuously improve testing processes and methodologies.
• Assist in training and support for end-users as needed.
Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in software testing, specifically with IVR systems.
• Multiple years experience with test automation tools like Cyara.
• Familiarity with call center operations and customer service processes.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and manage multiple priorities effectively.