Senior ITSM Automation Engineer - ServiceNow

Koniag Services, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401K with company matching

Flexible spending accounts

Paid holidays

3 weeks paid time off

Job summary

Koniag IT Systems, LLC is seeking an Automation Engineer to join our IT operations team in Washington, DC. This hybrid role requires 2 days onsite and a clear ability to obtain Public Trust. You will design, develop, and maintain automation across ITSM platforms to improve service delivery and reduce manual effort.

The ideal candidate has deep experience with ITSM workflows, APIs, and integrations, plus strong communication skills and a collaborative, process‑driven mindset.

Qualifications

• Bachelor's degree in IT, CS, CIS, or related field or equivalent work experience.
• 8+ years in ITSM, ITSM platform administration, or IT operations engineering.
• 4+ years hands-on experience building automation workflows in enterprise ITSM platforms.
• Experience integrating ITSM with external tools via REST APIs, webhooks, or middleware.

Responsibilities

• Design, build, implement, and maintain automation workflows and integrations within ITSM platforms.
• Analyze ITSM processes to identify inefficiencies and automation opportunities.
• Develop and maintain integrations between ITSM and external systems using REST APIs and webhooks.
• Collaborate with service desk and IT operations to validate delivered solutions.
• Support AIOps and event management capabilities, including alert correlation and automated incident creation.
• Engineer self-service automation capabilities and end-user fulfillment workflows.
• Develop automated reporting, dashboards, and performance metrics workflows.
• Conduct testing (unit, integration, UAT) prior to production deployment.
• Maintain up-to-date technical documentation and runbooks.

Skills

ITSM platforms

Workflow automation

ITIL processes

Event-driven automation

REST API development

External integrations

AIOps concepts

Virtual agent / chatbot automation

Testing (unit/integration/UAT)

Technical documentation

Agile development

English communication

Education

Bachelor's degree in IT / CS / CIS or related field

8+ years ITSM / IT operations experience

4+ years automation in enterprise ITSM platforms

REST APIs / webhooks integration experience

Tools

ServiceNow

Remedy

Jira Service Management

Job description

Koniag IT Systems, LLC is seeking an Automation Engineer to join our IT operations team in Washington, DC. This hybrid role requires 2 days onsite and a clear ability to obtain Public Trust. You will design, develop, and maintain automation across ITSM platforms to improve service delivery and reduce manual effort.

The ideal candidate has deep experience with ITSM workflows, APIs, and integrations, plus strong communication skills and a collaborative, process‑driven mindset.