Automation & ITSM Analytics Lead

Koniag Services, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company matching

Flexible spending accounts

Paid holidays

Paid time off

Job summary

Koniag IT Systems, LLC, a Koniag Government Services company, seeks an Automation, Tooling, & Analytics Lead to own automation strategy and analytics for a federal civilian IT program in Washington, DC. You will lead automation engineers and ITSM specialists, promoting infrastructure-as-code adoption and modern ITSM tooling.

The role requires 8+ years IT experience with 3+ years in leadership, strong ServiceNow and BI tool experience, and the ability to obtain a Public Trust.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Data Analytics, or related field, or equivalent professional experience
• Minimum of 8 years of IT experience, including 3+ years leading automation, ITSM tooling, or data/reporting teams
• Demonstrated experience implementing infrastructure-as-code and automation frameworks at enterprise scale
• Hands-on or administrative-level experience with ServiceNow including workflow, CMDB, and reporting configuration
• Experience delivering BI/reporting solutions using Power BI, Tableau, or equivalents against operational data

Responsibilities

• Own the strategic roadmap for automation, ITSM tooling, and reporting/analytics capabilities for enterprise operations
• Lead and mentor a team of automation engineers, ITSM admins, and analytics specialists
• Drive adoption of IaC and event-driven automation to reduce toil across infrastructure domains
• Serve as the platform owner for ITSM tool of record (e.g., ServiceNow) and governance
• Define and oversee executive dashboards surfacing health, SLA/OLA, and modernization progress
• Partner with functional leads to identify automation opportunities across the operations lifecycle
• Establish governance for tooling, including access, change control, and audit trails per NIST/FedRAMP
• Track FinOps metrics and support capability roadmaps and staffing plans

Skills

Automation leadership

ITSM tooling

Analytics

Terraform

Ansible

Power BI

Tableau

ServiceNow

ITIL 4

Education

Bachelor's degree in Computer Science or related field

Tools

Terraform

Ansible

ServiceNow

Job description

Koniag IT Systems, LLC, a Koniag Government Services company, seeks an Automation, Tooling, & Analytics Lead to own automation strategy and analytics for a federal civilian IT program in Washington, DC. You will lead automation engineers and ITSM specialists, promoting infrastructure-as-code adoption and modern ITSM tooling.

The role requires 8+ years IT experience with 3+ years in leadership, strong ServiceNow and BI tool experience, and the ability to obtain a Public Trust.