Senior IT Training Specialist - Hybrid & Content Creator

TekWissen LLC; Gainesville (GA); Hybrid; USD 55,000 - 75,000; Part time

Job summary

TekWissen Group is seeking an IT Support Specialist III in Gainesville, GA for an 8-month hybrid assignment to deliver IT training to GDOT staff on desktop, web, and mobile applications. The role includes administering enrollments in the LMS, creating training content, and coordinating schedules across the statewide IT training team.

The candidate will publish schedules, track progress, and collaborate with GDOT business units to increase class enrollments, while delivering effective training in

Qualifications

• Experience delivering IT training to adult learners.
• Familiar with LMS (Oracle/Workday) and administering enrollments/testing/completions.
• Ability to develop training content using Microsoft Word, PowerPoint, and related tools.

Responsibilities

• Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management.
• Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns.
• Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
• Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
• Ensures training environments and data are ready prior to training classes.
• Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
• Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
• Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
• Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
• Provides an engaging, interactive learning experience to learners.
• Maintains professionalism and order within the classroom to complete course objectives.
• Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.
• Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
• Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes.
• Reviews and updates training materials and documentation.
• Produces effective training content suitable to course audience. Publishes course materials as needed.
• Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
• Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.

Skills

Training

Content development

Communication

Teamwork

Customer service

Results orientation

Planning & organization

Travel

Job description

TekWissen Group is seeking an IT Support Specialist III in Gainesville, GA for an 8-month hybrid assignment to deliver IT training to GDOT staff on desktop, web, and mobile applications. The role includes administering enrollments in the LMS, creating training content, and coordinating schedules across the statewide IT training team.

The candidate will publish schedules, track progress, and collaborate with GDOT business units to increase class enrollments, while delivering effective training in