Senior IT Technician — Networking & Server Support

ePlus Technology, inc.

New York (NY)

On-site

USD 50,000 - 60,000

Full time

14 days+

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Job summary

ePlus Technology, inc. is seeking a Senior Technician to provide basic tech support and troubleshooting for computer and networking hardware and software. You will configure servers, desktops, laptops, routers and switches, and work in data center environments.

You will escalate complex issues to engineers, assist with deployments, and ensure service aligned with ePlus standards. A+ certification, strong customer service, and the ability to thrive in a fast-paced setting are essential.

Qualifications

High School Diploma required; technical school or college preferred.
2 to 3 years of experience in an IT profession.
A+ certification.
Good understanding of network/data center environments.
Possess basic troubleshooting and repair skills.
Excellent customer service skills on phone and in person.
Professional demeanor and good communication skills.
Able to come up with solutions quickly, in a fast‑paced environment.

Responsibilities

Basic hardware configuration of servers, desktops and laptops, routers and switches and operating systems.
Perform basic troubleshooting and repairs; elevate to engineers as appropriate.
Provide deployment and racking of hardware components both desk side and in a data center environment.
Serve the customer to ePlus’ standards.
Be available to meet customer IT needs.
Work towards achieving industry-specific entry-level certifications: i.e.- CCNA, MCSE, Network+, Security+, etc.