IT Systems Engineer II

TeamLogic IT; Bellevue (AL); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

TeamLogic IT is hiring an IT Systems Engineer II to deliver proactive, client-focused IT services in Bellevue. You will work onsite and with clients remotely, solving complex network, server, and security challenges while growing your expertise with cutting-edge tools.

A strong focus on collaboration, leadership, and continuous learning will help you succeed. You must have 5+ years in an MSP/IT role, hands-on setup of networks, Windows servers, AD, O365, virtualization (VMware/Hyper-V), cloud

Qualifications

• 5+ years in IT technician/engineer role.
• Experience configuring networks, Windows servers and workstations, Active Directory, O365.
• Deep experience with virtualization technologies such as VMware and Hyper-V.
• Experience with cloud platforms such as Azure and/or AWS.
• Setting up and configuring firewalls such as SonicWall, Sophos, WatchGuard, Fortinet, Cisco.
• Backup technologies including cloud-based backups such as Datto and Veeam.
• Experience with RMM (Kaseya) and ticketing systems (Autotask or ConnectWise).
• Provided exceptional customer service and technical expertise on inbound calls and tickets.

Responsibilities

• Identify problems and design effective solutions with accountability.
• Engage with clients onsite and remotely on an ongoing basis.
• Focus on proactive, responsive, and preventative IT support.
• Lead and collaborate with team members; continuous learning and skill growth.
• Support customers with strong communication and service mindset.

Skills

MSP experience

Networking

Windows servers

Active Directory

O365

VMware

Hyper-V

Azure

AWS

Firewalls

Datto/Veeam backups

Kaseya/Autotask/ConnectWise

Customer service

Education

CompTIA Net+ and/or CompTIA Security+

CCNA or CCIE-Cisco

Microsoft 365/Azure/Security certifications

Tools

VMware

Hyper-V

Azure

AWS

SonicWall/Sophos/WatchGuard/Fortinet/Cisco firewalls

Datto/Veeam backups

Kaseya

Autotask/ConnectWise

Job description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

About Us:

We are a locally owned business providing comprehensive IT services to small- and medium-sized businesses in the Bellevue/Redmond/Kirkland area. Nationwide, TeamLogic IT is a recognized Managed Services leader, winning MSP of the Year on Mentor list of the Top 501 world-wide company rankings of progressive managed IT services providers.

We care about our clients, employees, partners and community. Being Proactive, Responsive, and Preventative are our pillars of Operation.

We utilize technology to ensure our clients can operate their businesses securely, reliably and optimally.

About You:

You have worked in an IT technician/engineer role for 5+ years. If not, please do not waste your time applying for this position.

You like learning, challenges, working in a team, and as a team. Helping people/clients gives you a huge sense of satisfaction and accomplishment. You understand that building trustful relationships is key. You are good at what you do, and you also know areas you need to improve. You have a strong drive for results, and you help make others better. You want to work in a company where you are valued, the work you do has tangible impact, and there is opportunity for continued career advancement and growth.

The Opportunity:

The IT Systems Engineer II requires both proven experience, outstanding customer service and personal communication skills. The successful candidate is a leader, who identifies problems, participates in designing solutions, and holds themselves accountable. You will have the opportunity to grow your career, leveraging cutting-edge tools and technology.

You will be working onsite and remotely and ALWAYS engaging with clients. The position requires problem solving and solution building. You will be encouraged to keep learning.

The focus will always be on being Proactive, Responsive and Preventative. Security is fundamental, key and critical.

A positive, service-oriented personality is a must. If you always approach challenges with an open mind, have a strong desire for continuous learning, love getting feedback, and are an effective team player, then this job could be yours.

Our ideal candidate has the following qualifications:

• previous managed service provider (MSP) experience, 5+ years hands-on experience.
• setting up, configuring, troubleshooting networks, Windows servers and workstations, Active Directory, O365
• deep experience with virtualization technologies such as VMWare, Hyper-V
• experienced with cloud platforms such as Azure and/or AWS
• setting up, configuring firewalls such as Sonicwall, Sophos, Watchguard, Fortinet, Cisco
• backup technologies including cloud-based backups such as Datto, Veeam
• experience with RMM (remote monitoring and management) such as Kaseya, ticketing system such as Autotask or Connectwise.
• provided exceptional customer service and technical expertise on inbound calls and tickets generated by customers
• performed onsite systems, network and security assessments using standard best practices and industry standard tools (ed Network Detective/RapidFire)
• possesses strong leadership, organizational and time-management skills
• results-oriented, self-motivated, energetic, professional, reliable and a team player
• sales training/experience is a plus

Ideally you will have one or more of the following certifications:

• CompTIA Net+ and/or CompTIA Security+
• CCNA or CCIE-Cisco certifications a real plus
• Microsoft certifications for Microsoft 365, Azure, Security

Work Environment:

Work is performed in our Bellevue office and in client's sites primarily located in Bellevue, Redmond and Kirkland. Occasionally work may be in the greater Puget Sound area.

Benefits:

We offer competitive wages, health insurance, PTO, career opportunities, all within a supportive work environment and ongoing training. We encourage, support and reward ongoing certifications.

Compensation: $70,000.00 - $85,000.00 per year

Our growth isn't measured in numbers, it's an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you will enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that is fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We're Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.