Field Service Technician

ProActive Technology Group; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Vision insurance

Job summary

ProActive Technology Group is seeking a dependable Field Technician to service client sites across Manhattan, Queens, and Brooklyn with occasional travel to Greenvale, NY. Half of the time will be in the field, delivering in-person IT support and resolving issues.

You will troubleshoot workstations, Microsoft 365, printers, basic servers, and network concerns while supporting deployments and office IT moves. Strong communication and customer service are essential.

Qualifications

• 2+ years in a managed services or IT support role.
• Experience providing field support and onsite deployments.
• Strong documentation and communication skills.
• Valid driver’s license and ability to travel to client locations.

Responsibilities

• Provide onsite and remote Level 1/2 support for client environments.
• Troubleshoot issues related to workstations, Microsoft 365, printers, and basic servers.
• Travel to client sites to perform support, remediation, deployment, and installation work.
• Assist with workstation setups, onboarding/offboarding, hardware replacements, and office IT moves.
• Support onsite project tasks such as network equipment installs and wireless deployments.
• Escalate complex issues to senior engineers.
• Document findings and client environment details in IT Glue.
• Use Halo PSA for ticket management and time entry.
• Use Ninja RMM for remote access and monitoring.
• Maintain professionalism and strong customer service on site.
• Be flexible with schedule, including after-hours work.

Skills

Troubleshooting

Communication

Independent worker

Organization

Documentation

Customer service

Tools

IT Glue

Halo PSA

Ninja RMM

Job description

Looking for a dynamic role that blends client interaction with practical problem-solving? We’re seeking a dependable Field Technician based in Midtown Manhattan to service client sites across Manhattan, Queens, and Brooklyn, along with occasional travel to Greenvale, NY. Spending around 50% of your time in the field, you'll deliver exceptional in-person IT support, resolve technical issues, and help execute client infrastructure projects.

What You'll Do

• Provideonsite and remoteLevel 1/2 support for client environments.
• Troubleshoot and resolve issues related to:
  • Workstations and laptops.
  • Microsoft 365 and user account issues.
  • Printers and peripheral devices.
  • Basic server and line-of-business application issues.
  • Network connectivity, wireless access, and firewall-related concerns.
• Travel to client sites to perform technical support, remediation, deployment, and installation work.
• Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves.
• Support onsite project tasks such as:
  • Network equipment installations and replacements.
  • Firewall and switch swaps.
  • Wireless deployments.
  • Endpoint deployments and refreshes.
  • Basic server and infrastructure upgrades.
• Escalate complex issues appropriately to senior engineers or project resources.
• Clearly communicate progress, blockers, and technical findings to internal teams and client contacts.
• Document work performed, technical findings, and client environment details inIT Glue.
• Use Halo PSA for ticket management, time entry, and work tracking.
• Use Ninja RMM for remote access, monitoring, and endpoint support.
• Maintain professionalism and strong customer service while representing the company onsite.
• Be flexible with schedule requirements, as someafter-hours or early-morning workmay be required for client needs or maintenance windows.

You’re a Good Fit If You:

• Have strong troubleshooting skills and are comfortable working independently in the field.
• Communicate clearly with both end users and internal technical teams.
• Are organized, reliable, and detail-oriented.
• Are comfortable balancingreactive support workwithscheduled onsite tasks.
• Enjoy working directly with clients and providing a high level of service.
• Can adapt to different client environments and technologies quickly.
• Understand when to resolve issues independently and when to escape.

Preferred Experience

• 2+ years of experience in a managed services, field support, or IT support role
• Experience supporting:
  • Microsoft 365
  • Windows 10/11
  • Windows Server
  • Basic Azure and Entra ID environments
  • Network infrastructure including switches, firewalls, and wireless
• Familiarity with technologies such as:
  • SonicWall
  • Meraki
  • UniFi
  • Ruckus
• Experience with IT documentation platforms and PSA/ticketing systems preferred.
• Valid driver’s license and ability to travel to client locations as needed.

Position Details

• Job Type:Full-time
• Location:Based onsite in our Midtown Manhattan office.
• Travel:Approximately50% travel to client sitesin Manhattan, Queens, and Brooklyn, with occasional travel to ourGreenvale, NYoffice.
• Schedule:Monday through Friday, 9:30 AM - 6 PM EST, with occasional after-hours work as needed.

Ideal Background

• Strong foundational knowledge of Microsoft and networking technologies.
• Interest in long-term technical growth.
• Strong documentation and communication skills.

Certifications that help you stand out (but are not required):

• Microsoft (AZ-104, AZ-800, MD-102, SC-300)
• Cisco CCNA or equivalent
• SonicWall SNSP or Fortinet NSE 5
• VMware VCP
• Google Workspace Administrator

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance