Senior IT Systems & Support Engineer

Halcyon Financial Technology; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus: 30% Targeted quarterly

Medical and dental benefits

HSA

Dependent Care FSA

Travel reimbursement

4 weeks PTO

Paid certifications

Cell phone stipend

Internet stipend

Charity donations by the company

Monthly team events

Annual company offsite

Job summary

Halcyon Financial Technology is hiring a Senior IT Systems & Support Engineer for the New York City metropolitan area in a hybrid role. You will support multiple clients onsite and remotely, handling a wide range of technical issues with high judgment and user-centric service.

Responsibilities cover Microsoft 365, Google Workspace, IAM, AI automation, endpoint management, cybersecurity, cloud networking, and incident response.

Responsibilities

• Administer Microsoft 365 and Google Workspace, including users, licenses, policies, and third-party SaaS integrations
• Resolve complex email, collaboration, and file-sharing issues, using service health and audit data to catch problems before users do
• Manage identity and access across our cloud platforms, including single sign-on, MFA, conditional access, and least-privilege access
• Own onboarding, role changes, and offboarding, and troubleshoot authentication, federation, and app access issues
• Build automation that eliminates repetitive provisioning, reporting, and admin work
• Use approved AI tools to speed up troubleshooting and documentation, and help shape governance of their use
• Manage cloud-native endpoints from enrollment through retirement
• Deploy applications, configuration and compliance policies, security baselines, and encryption through Intune
• Maintain security controls across cloud, email, endpoints, and SaaS, including data loss prevention, retention, and alerting
• Investigate alerts and incidents, drive remediation, and support vulnerability management, hardening, and audits
• Third-party risk management, cybersecurity policy management, business continuity and governance
• Support the network behind a distributed, cloud-first workforce: DNS, DHCP, VPN, Wi-Fi, firewalls, and secure remote access
• Diagnose connectivity and performance issues between users, devices, and cloud services, and maintain firewall policies
• Lead incident response and root cause analysis for major outages and recurring issues
• Plan and deliver changes, upgrades, and migrations end to end, backed by runbooks and documentation

Tools

Microsoft 365

Google Workspace

Microsoft Entra ID

Conditional Access

SSO

Intune

Windows Autopilot

PowerShell

Python

REST APIs

Cisco Meraki

IT Glue

Microsoft Copilot

Job description

Senior IT Systems & Support Engineer

Department: Support Engineer

Employment Type: Full Time

Location: East Coast

Compensation: $90,000 - $120,000 / year

Description

We are hiring a full-time Senior IT Systems & Support Engineer in the New York City Metropolitan Area. This hybrid role plays a critical part in supporting multiple clients both onsite and remotely. It requires the ability to handle a wide range of problems with expertise and exceptional judgment while working with end users at the highest levels of their organizations.

We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.

Key Responsibilities

Microsoft 365 & Google Workspace

• Administer Microsoft 365 and Google Workspace, including users, licenses, policies, and third-party SaaS integrations
• Resolve complex email, collaboration, and file-sharing issues, using service health and audit data to catch problems before users do

Identity & Access Management

• Manage identity and access across our cloud platforms, including single sign-on, MFA, conditional access, and least-privilege, role-based access
• Own secure onboarding, role changes, and offboarding, and troubleshoot authentication, federation, and app access issues

AI & Automation

• Build automation that eliminates repetitive provisioning, reporting, and admin work
• Use approved AI tools to speed up troubleshooting and documentation, and help shape how we govern their use

Endpoint Management

• Manage cloud-native endpoints from enrollment through retirement
• Deploy applications, configuration and compliance policies, security baselines, and encryption through Intune

Cybersecurity & Compliance

• Maintain security controls across cloud, email, endpoints, and SaaS, including data loss prevention, retention, and alerting
• Investigate alerts and incidents, drive remediation, and support vulnerability management, hardening, and audits
• Third-party risk management, cybersecurity policy management, business continuity and governance

Cloud Networking

• Support the network behind a distributed, cloud-first workforce: DNS, DHCP, VPN, Wi-Fi, firewalls, and secure remote access
• Diagnose connectivity and performance issues between users, devices, and cloud services, and maintain firewall policies and segmentation

Systems Administration & Cloud Operations

• Lead incident response and root cause analysis for major outages and recurring issues
• Plan and deliver changes, upgrades, and migrations end to end, backed by clear runbooks and documentation

Key Technologies

• Cloud & Productivity: Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive), Google Workspace
• Identity & Access: Microsoft Entra ID, Conditional Access, Privileged Identity Management (PIM), SSO (SAML, OAuth, SCIM)
• Endpoint Management: Microsoft Intune, Windows Autopilot, Windows 11, macOS, iOS, Windows 365 Cloud PCs, Mosyle
• Security & Compliance: CrowdStrike Falcon, CrowdStrike Guardian, Microsoft Defender for Cloud Apps, Mimecast, Microsoft Purview,
• Automation & AI: Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Google Gemini, PowerShell, Python, Microsoft Graph, Power Automate, REST APIs
• Networking: Cisco Meraki
• IT Operations: ConnectWise RMM and PSA, Automox, IT Glue, Monday.com
• Infrastructure & Backup: Microsoft Azure, CloudAlly
• Collaboration & Business Apps: Slack, Zoom and Zoom Phone, DocuSign, Global Relay, PrinterLogic

Benefits

• $90,000 - $120,000 + Targeted 30% Bonus Paid Quarterly
• Best-In-Class Benefits: medical, dental, vison, HSA, Dependent Care FSA
• Travel/commuter reimbursement
• 4 weeks PTO and 10 paid holidays
• Paid certifications and exam fees
• Cell phone and internet stipend
• Giving Back: Each quarter, HalcyonFT donates to a tech-focused charity
• Monthly regional team events
• Annual all-expenses-paid, company-wide Holiday Weekend offsite