Senior IT Systems & Support Engineer

Halcyon Financial Technology, L.P.; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus 30%

Excellent Benefits

Travel reimbursement

PTO & holidays

Certifications paid

Stipend for devices

Charity donations

Team events

Offsite

Job summary

Halcyon Financial Technology, L.P. is seeking a full-time Senior IT Systems & Support Engineer for the New York City metropolitan area. This hybrid role supports clients onsite and remotely, delivering high-touch technical support with proactive solutions and strong end-user collaboration.

You will manage Microsoft 365 and Google Workspace, identity & access, AI-assisted automation, endpoint policy deployment via Intune, and security/compliance across cloud and SaaS platforms.

Qualifications

• Experience administering Microsoft 365 and Google Workspace.
• Strong identity and access management skills (SSO, MFA, conditional access).
• Ability to build automation to reduce repetitive provisioning and admin work.
• Experience with cloud endpoints management and security controls.
• Familiarity with cybersecurity best practices and incident remediation.

Responsibilities

• Administer Microsoft 365 and Google Workspace, including users, licenses, policies, and third-party SaaS integrations.
• Manage identity and access across cloud platforms, including SSO, MFA, conditional access, and least-privilege access.
• Build automation to eliminate repetitive provisioning, reporting, and admin work.
• Manage cloud-native endpoints from enrollment through retirement and enforce policies via Intune.
• Maintain security controls across cloud, email, endpoints, and SaaS; investigate incidents and support audits.
• Support cloud networking: DNS, VPN, firewall policies, and secure remote access.

Skills

Microsoft 365

Google Workspace

Identity & Access

Automation & AI

Endpoint Management

Cybersecurity

Cloud Networking

IT Operations

Tools

ConnectWise RMM

Automox

IT Glue

Monday.com

Intune

Job description

Description

We are hiring a full-time Senior IT Systems & Support Engineer in the New York City Metropolitan Area. This hybrid role plays a critical part in supporting multiple clients both onsite and remotely. It requires the ability to handle a wide range of problems with expertise and exceptional judgment while working with end users at the highest levels of their organizations. We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.

Department: Support Engineer

Location: East Coast

Compensation: $90,000 - $120,000 / year

Key Responsibilities

Microsoft 365 & Google Workspace

• Administer Microsoft 365 and Google Workspace, including users, licenses, policies, and third-party SaaS integrations


• Resolve complex email, collaboration, and file-sharing issues, using service health and audit data to catch problems before users do

Identity & Access Management

• Manage identity and access across our cloud platforms, including single sign-on, MFA, conditional access, and least-privilege, role-based access


• Own secure onboarding, role changes, and offboarding, and troubleshoot authentication, federation, and app access issues

AI & Automation

• Build automation that eliminates repetitive provisioning, reporting, and admin work


• Use approved AI tools to speed up troubleshooting and documentation, and help shape how we govern their use

Endpoint Management

• Manage cloud-native endpoints from enrollment through retirement


• Deploy applications, configuration and compliance policies, security baselines, and encryption through Intune

Cybersecurity & Compliance

• Maintain security controls across cloud, email, endpoints, and SaaS, including data loss prevention, retention, and alerting


• Investigate alerts and incidents, drive remediation, and support vulnerability management, hardening, and audits


• Third-party risk management, cybersecurity policy management, business continuity and governance

Cloud Networking

• Support the network behind a distributed, cloud-first workforce: DNS, DHCP, VPN, Wi-Fi, firewalls, and secure remote access


• Diagnose connectivity and performance issues between users, devices, and cloud services, and maintain firewall policies and segmentation

Systems Administration & Cloud Operations

• Lead incident response and root cause analysis for major outages and recurring issues


• Plan and deliver changes, upgrades, and migrations end to end, backed by clear runbooks and documentation

Key Technologies

• Cloud & Productivity: Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive), Google Workspace


• Identity & Access: Microsoft Entra ID, Conditional Access, Privileged Identity Management (PIM), SSO (SAML, OAuth, SCIM)


• Endpoint Management: Microsoft Intune, Windows Autopilot, Windows 11, macOS, iOS, Windows 365 Cloud PCs, Mosyle


• Security & Compliance: CrowdStrike Falcon, CrowdStrike Guardian, Microsoft Defender for Cloud Apps, Mimecast, Microsoft Purview,


• Automation & AI: Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Google Gemini, PowerShell, Python, Microsoft Graph, Power Automate, REST APIs


• Networking: Cisco Meraki


• IT Operations: ConnectWise RMM and PSA, Automox, IT Glue, Monday.com


• Infrastructure & Backup: Microsoft Azure, CloudAlly


• Collaboration & Business Apps: Slack, Zoom and Zoom Phone, DocuSign, Global Relay, PrinterLogic

Benefits

• $90,000 - $120,000 + Targeted 30% Bonus Paid Quarterly


• Best-In-Class Benefits: medical, dental, vison, HSA, Dependent Care FSA


• Travel/commuter reimbursement


• 4 weeks PTO and 10 paid holidays


• Paid certifications and exam fees


• Cell phone and internet stipend


• Giving Back: Each quarter, HalcyonFT donates to a tech-focused charity


• Monthly regional team events


• Annual all-expenses-paid, company-wide Holiday Weekend offsite